I have worked with Column and I prefer BMC or anyone else.... In a message dated 7/9/2009 1:40:51 P.M. Eastern Daylight Time, [email protected] writes:
** I have used other ones as well, but I still find overall support is better going direct to BMC. However, most of my issues are not easy ones to fix. Its not that the L1 support is bad, but they can only go so far and then they send it to BMC. Howard On Thu, Jul 9, 2009 at 12:14 PM, LJ Longwing <[email protected]_ (mailto:[email protected]) > wrote: I personally have worked with both ColumnIT and Raptek, both good firms, but that's for 'First Level' support for products purchased from BMC (AR Sys tem, ITSM, etc)...I'm sure there are TONS of other quality firms out there, but to even consider any of them you need to go through BMC to get permission to use them as a level1 support company. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]_ (mailto:[email protected]) ] On Behalf Of Rabi Tripathi Sent: Thursday, July 09, 2009 9:48 AM To: [email protected]_ (mailto:[email protected]) Subject: Re: Remedy Technical Support Options. Any opinions? If it makes a difference, we're based in the east coast of the U.S. --- On Thu, 7/9/09, Rabi Tripathi <[email protected]_ (mailto:[email protected]) > wrote: > From: Rabi Tripathi <_ars__Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"__ (mailto:[email protected]) **************Looking for love this summer? Find it now on AOL Personals. (http://personals.aol.com/?ncid=emlcntuslove00000003) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
