I personally have worked with both ColumnIT and Raptek, both good firms, but that's for 'First Level' support for products purchased from BMC (AR System, ITSM, etc)...I'm sure there are TONS of other quality firms out there, but to even consider any of them you need to go through BMC to get permission to use them as a level1 support company.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rabi Tripathi Sent: Thursday, July 09, 2009 9:48 AM To: [email protected] Subject: Re: Remedy Technical Support Options. Any opinions? If it makes a difference, we're based in the east coast of the U.S. --- On Thu, 7/9/09, Rabi Tripathi <[email protected]> wrote: > From: Rabi Tripathi <[email protected]> > Subject: Remedy Technical Support Options. Any opinions? > To: [email protected] > Date: Thursday, July 9, 2009, 10:21 AM Hi all, We're looking at > options for basic technical support for our Remedy platform. If you > have any opinion about quality and cost of basic minimum support from > vendor(s), including that from BMC, please let me know...or if your > company offers support. > > If you think you must, feel free to write to me directly. > > We have ARS and HelpDesk application. Around 250 users. At this point, > we have very little support need, as things are static. We may be > looking at upgrade of ARS and Service Desk to 7.5 soon. There is, > however, strong in house expertise with such experiences, so we will > need the usual backup support only. > > TIA. > > -Rabi Tripathi > > > > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
