What are the permissions on your Entry_ID (Request ID) field on Form B? Fred
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lars Christianson Sent: Tuesday, January 12, 2010 10:53 AM To: [email protected] Subject: WSDL Permission Problem? ** Hi folks, I have a question for you. I'm running ARServer 7.1, Mid-Tier 7.1; both Solaris 10. When I create a new ticket in two different forms using SOAP, I get a ticket number back for the first form but not for the second form. In both cases, a ticket is created inside Remedy. For example: The return response on Form A <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body> <ns0:OpCreateResponse xmlns:ns0="urn:Test_TestWSDL"> <ns0:Request_ID>000000000000015</ns0:Request_ID> </ns0:OpCreateResponse> </soapenv:Body> </soapenv:Envelope> The return response on Form B <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body> <soapenv:Fault> <faultcode>soapenv:Server.userException</faultcode> <faultstring>ERROR (302): Entry does not exist in database;</faultstring> <detail> <ns1:hostname xmlns:ns1="http://xml.apache.org/axis/";>nc4</ns1:hostname> </detail> </soapenv:Fault> </soapenv:Body> </soapenv:Envelope> I thought this issue was related to row-level permissions based on "Assignee Group" Field 112, but this field is included in both forms and is visible to "Public". Has anyone else come across this issue before? Any advice would be welcome. Thanks in advance, -Lars _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
