Lars, What version of ARS are you on? Since you have already eliminated the permissions to Field 1 and Field 112 I'd like you to check the following..
Do you get the same error from the user tool? If so, AND if you are below ARS 7.5, check your Status History table (H table in the database) to have a corresponding entry for that record. If the corresponding record in the H table is missing, you can get that error below ARS 7.5. ARS 7.5 is the first version since I have known ARS that does not require the Status History table to be populated. Anything below and if the H table has its corresponding missing contents, you will get that error. Hope this helps... Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Lars Christianson Sent: Tuesday, January 12, 2010 12:40 PM To: [email protected] Subject: Re: WSDL Permission Problem? ** Fred, Permissions for Request ID on both forms: Assignee Public Submitter -L ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Tuesday, January 12, 2010 11:18 AM To: [email protected] Subject: Re: WSDL Permission Problem? What are the permissions on your Entry_ID (Request ID) field on Form B? Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lars Christianson Sent: Tuesday, January 12, 2010 10:53 AM To: [email protected] Subject: WSDL Permission Problem? ** Hi folks, I have a question for you. I'm running ARServer 7.1, Mid-Tier 7.1; both Solaris 10. When I create a new ticket in two different forms using SOAP, I get a ticket number back for the first form but not for the second form. In both cases, a ticket is created inside Remedy. For example: The return response on Form A <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body> <ns0:OpCreateResponse xmlns:ns0="urn:Test_TestWSDL"> <ns0:Request_ID>000000000000015</ns0:Request_ID> </ns0:OpCreateResponse> </soapenv:Body> </soapenv:Envelope> The return response on Form B <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body> <soapenv:Fault> <faultcode>soapenv:Server.userException</faultcode> <faultstring>ERROR (302): Entry does not exist in database;</faultstring> <detail> <ns1:hostname xmlns:ns1="http://xml.apache.org/axis/";>nc4</ns1:hostname> </detail> </soapenv:Fault> </soapenv:Body> </soapenv:Envelope> I thought this issue was related to row-level permissions based on "Assignee Group" Field 112, but this field is included in both forms and is visible to "Public". Has anyone else come across this issue before? Any advice would be welcome. Thanks in advance, -Lars _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
