Fred & Joe,
I can't test the permissions changes on the other forms until tomorrow.
As for your questions,
"Are your sub form pushes from Filters or child data inside the XML?" -
Filters
"Is VT:VirtualTechnicianForm the form that the entry is being created by
the WSDL? Does this form has the right permissions to 1 and 112?" - VT
is the form, yes.
Thanks again for your help. I'll let you know success or failure
tomorrow.
-L
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Lars Christianson
Sent: Tuesday, January 12, 2010 10:53 AM
To: [email protected]
Subject: WSDL Permission Problem?
**
Hi folks,
I have a question for you. I'm running ARServer 7.1, Mid-Tier
7.1; both Solaris 10.
When I create a new ticket in two different forms using SOAP, I
get a ticket number back for the first form but not for the second form.
In both cases, a ticket is created inside Remedy.
For example:
The return response on Form A
<soapenv:Envelope
xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
<soapenv:Body>
<ns0:OpCreateResponse xmlns:ns0="urn:Test_TestWSDL">
<ns0:Request_ID>000000000000015</ns0:Request_ID>
</ns0:OpCreateResponse>
</soapenv:Body>
</soapenv:Envelope>
The return response on Form B
<soapenv:Envelope
xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Server.userException</faultcode>
<faultstring>ERROR (302): Entry does not exist in
database;</faultstring>
<detail>
<ns1:hostname
xmlns:ns1="http://xml.apache.org/axis/";>nc4</ns1:hostname>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>
I thought this issue was related to row-level permissions based
on "Assignee Group" Field 112, but this field is included in both forms
and is visible to "Public".
Has anyone else come across this issue before? Any advice would
be welcome.
Thanks in advance,
-Lars
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