Can you forward the actual error (SOAP Fault) message? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Zalaki, Suresh IN BOM SISL Sent: Friday, February 12, 2010 8:36 AM To: [email protected] Subject: Re: Remedy Special Charater Encoding issue via Web Service
Absolutely you are correct it’s a Portal html problem and also it’s a remedy problem too ..with these details we are getting SOAP error for request creation in remedy via webservice Regards Suresh -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carey Matthew Black Sent: Friday, February 12, 2010 6:28 PM To: [email protected] Subject: Re: Remedy Special Charater Encoding issue via Web Service Suresh Zalaki, If I am understanding you correctly, then you have not yet identified an error that the systems are throwing. The problem is that the value is displayed incorrectly to the user on a portal site? Are you sure this is "Remedy Web Service" problem at all? Maybe it is a portal problem? Maybe it is a browser/HTML problem? I would suggest that you get your portal admins (Or whoever is making the Web Service call to Remedy) to capture the XML that is send and received to/from the "Remedy Web Service". I think that should tell you much more about what is going on than we know right now. You might also ask your Remedy Mid-Tier admins to turn on/up "Web Service" logging on the Mid-tier host(s) so that you can try to see what the Remedy side of this conversation is doing as well. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Fri, Feb 12, 2010 at 7:30 AM, Zalaki, Suresh IN BOM SISL <[email protected]> wrote: > Well thanks for the comment on this Carey Matthew Black. > > We have a one portal, on the portal we retrieve User details from Active > directory i.e. first Name and last name and rest. But we have seen that the > special character (Míċeál ) looks as attached on the portal. > Then these details are sent to the remedy via web service.... > > Issue is to show the first name as same as (Míċeál).But it shows like as > attached. > > Regards > Suresh Zalaki _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You.
