Steve,

Is this a fresh install? Or an upgrade? If its a fresh install, there
technically should be no config files available unless you copied one from
some other environment? In which case you will need to edit the
configuration information manually on that one to point to the dev instance
of the database.

If it is an upgrade you are attempting, does the system currently stop or
start with no problems?

Joe
  -----Original Message-----
  From: Action Request System discussion list(ARSList)
[mailto:[email protected]]on Behalf Of Steve McDonald
  Sent: Monday, June 14, 2010 5:24 PM
  To: [email protected]
  Subject: Re: Problems Installing 7.5 on Solaris/Informix


  **
  I probably wasn't clear enough.  This is during the install process, right
after inouting the database info.  It trys to connect and throws the "Could
not connect" message.  I looked at the 7.1 install logs and the install
never asked for 'AR System Server DB Login ID" or the password.  I'm sure it
pulled the connection info from the onconfig file.  That would be the
correct thing to do.


  On Mon, Jun 14, 2010 at 11:40 AM, Joe D'Souza <[email protected]> wrote:

    **
    Steve,

    Put the AR Server in a startup debug mode and then try to restart.. This
is done by adding the flag -s (or -d I don't recall clearly) in the
armonitor.conf file. Check for details on setting that flag on the AR
Configuration Guide..

    The server when in a debug mode during startup, writes additional logs
to a file that gets created in the server directory. That file may have more
information on why the startup fails..

    Cheers

    Joe
      -----Original Message-----
      From: Action Request System discussion list(ARSList)
[mailto:[email protected]]on Behalf Of Steve McDonald
      Sent: Monday, June 14, 2010 2:30 PM
      To: [email protected]
      Subject: Problems Installing 7.5 on Solaris/Informix


      **
      I am trying to upgrade ARS on my dev server which connects to a remote
database server.  I'm getting "Cannot connect to the Informix server" error.
Install log only says "SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INFORMIX_CONNECTION_ERROR]" and no details.
Informix logs show nothing.

      I can use dbaccess from my app server to access the db on the remote
db server.  I can also telnet using the specific port the Informix client
uses to communicate(telnet suncoast 1721).

      I threw everything over to BMC Support but the response time is
killing me.  I go on vacation Tursday morning and I'd really like to have
the dev server conquered before I go.

      Thanks!

      Steve McDonald
      App server - Solaris 10
      Database server - Informix 10 on Solaris 10

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