Not according to BMC. v9.2 of the client is the only supported version. Like I said, I used v10 of the Informix client to install ARS v7.1 and had no problems. Forsome reason that exact client cannot connect(withing the 7.5 installer) to the db. I can use dbaccess just fine.
I recieved an email that I've been escalated so I'll wait for contact and see where this goes. On Wed, Jun 16, 2010 at 10:27 AM, Grooms, Frederick W < [email protected]> wrote: > ** > > As long as you are using the correct client the ARS 7.1 server should work > with the higher level Informix db. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Steve McDonald > *Sent:* Wednesday, June 16, 2010 11:19 AM > > *To:* [email protected] > *Subject:* Re: Problems Installing 7.5 on Solaris/Informix > > > > ** > > Turns out I'm using an incompatible Informix client. I looked at the > compatibility matrix when I started the upgrade process and saw that for > Informix on solaris the minimum db version is 10. I have that db on my db > server and used the v10 client on my app server to upgrade to ARS v7.1 last > year so I figured I was good. > > > > Not so fast grasshopper! > > > > I'm being told by BMC that only v9.2 of the Informix client is compatible > and that is why it's failing. My DBA says 9.2 is no longer supported by > Informix and is about 5 years old. The reason I'm upgrading to 7.5 is > because for support reasons we are upgrading to Informix 11 and ARS v7.1 > isn't compatible with v11. This is such crap > > On Tue, Jun 15, 2010 at 3:11 PM, Donald Morton <[email protected]> wrote: > > This may be something that your Informix DBA may be able answer better. > > I would get the exact SQL used to connect from the install's sql.log > (usually this is in a temp directory. /usr/tmp maybe?). Send the connect > line and the error message to a dba expert, and they'll likely be able to > tell you something. > > Are you running dbaccess as the same user that Remedy is starting up as? > > > > > > On Jun 14, 2010, at 4:00 PM, Joe D'Souza <[email protected]> wrote: > > That's a great question.. Also along with the install log in the same > directory there is another log which has a little more verbose than the > install log. You may want to check all those logs that get generated on > that > directory.. > > Joe > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]]on Behalf Of Grooms, Frederick W > Sent: Monday, June 14, 2010 5:49 PM > To: [email protected] > Subject: Re: Problems Installing 7.5 on Solaris/Informix > > > Is there an SQL log (probably in the same place as the install log)? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Steve McDonald > Sent: Monday, June 14, 2010 4:45 PM > To: [email protected] > Subject: Re: Problems Installing 7.5 on Solaris/Informix > > ** It's an upgrade and the system works fine. > On Mon, Jun 14, 2010 at 2:35 PM, Joe D'Souza <[email protected]> wrote: > ** > Steve, > > Is this a fresh install? Or an upgrade? If its a fresh install, there > technically should be no config files available unless you copied one from > some other environment? In which case you will need to edit the > configuration information manually on that one to point to the dev instance > of the database. > > If it is an upgrade you are attempting, does the system currently stop or > start with no problems? > > Joe > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]]on Behalf Of Steve McDonald > Sent: Monday, June 14, 2010 5:24 PM > To: [email protected] > Subject: Re: Problems Installing 7.5 on Solaris/Informix > ** > I probably wasn't clear enough. This is during the install process, right > after inouting the database info. It trys to connect and throws the "Could > not connect" message. I looked at the 7.1 install logs and the install > never asked for 'AR System Server DB Login ID" or the password. I'm sure > it > pulled the connection info from the onconfig file. That would be the > correct thing to do. > On Mon, Jun 14, 2010 at 11:40 AM, Joe D'Souza <[email protected]> wrote: > ** > Steve, > > Put the AR Server in a startup debug mode and then try to restart.. This is > done by adding the flag -s (or -d I don't recall clearly) in the > armonitor.conf file. Check for details on setting that flag on the AR > Configuration Guide.. > > The server when in a debug mode during startup, writes additional logs to a > file that gets created in the server directory. That file may have more > information on why the startup fails.. > > Cheers > > Joe > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]]on Behalf Of Steve McDonald > Sent: Monday, June 14, 2010 2:30 PM > To: [email protected] > Subject: Problems Installing 7.5 on Solaris/Informix > ** > I am trying to upgrade ARS on my dev server which connects to a remote > database server. I'm getting "Cannot connect to the Informix server" > error. Install log only says "SET PROPERTY > VALIDATION_ERROR_RESULT],Detail=[INFORMIX_CONNECTION_ERROR]" and no > details. Informix logs show nothing. > > I can use dbaccess from my app server to access the db on the remote db > server. I can also telnet using the specific port the Informix client uses > to communicate(telnet suncoast 1721). > > I threw everything over to BMC Support but the response time is killing me. > I go on vacation Tursday morning and I'd really like to have the dev server > conquered before I go. > > Thanks! > > Steve McDonald > App server - Solaris 10 > Database server - Informix 10 on Solaris 10 > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
