They already use Eclipse as the Framework for the Admin tool, why not use it as a User tool too? Then All they have to maintain is a plugin into Eclipse...
On Jun 24, 5:33 pm, LJ LongWing <lj.longw...@gmail.com> wrote: > Again, Agreed :) > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W > Sent: Thursday, June 24, 2010 4:05 PM > To: arsl...@arslist.org > Subject: Re: AR User Tool Deprecated? > > Correct, I was just trying to point out that each technology has its place > and just because it uses a custom API does not mean it is bad or worthless. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing > Sent: Thursday, June 24, 2010 4:24 PM > To: arsl...@arslist.org > Subject: Re: AR User Tool Deprecated? > > Agreed, > But why can't the screen pop technology launch a web browser instead of a > Submit window in a client....why?...because they aren't currently tooled to > do that...but could be if they want, and should be because not all apps that > need screen pops reside on the workstation.... > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W > Sent: Thursday, June 24, 2010 2:40 PM > To: arsl...@arslist.org > Subject: Re: AR User Tool Deprecated? > > While web services are the present and future of integrations, they are only > useful in Application/System integrations. Web services are not useful in a > screen pop type of integration (between say a phone system and a customer > rep person taking a call). > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn > Sent: Thursday, June 24, 2010 3:35 PM > To: arsl...@arslist.org > Subject: Re: AR User Tool Deprecated? > > I've been thinking about this sort of thing lately, and I think that it's > not necessarily a bad move from a corporate perspective, despite my personal > desire to continue using WUT. > > 1) Web services are the present and future of integrations, at least in the > near term. Older APIs and such should be replaced soon, if they haven't > been already. I'm not saying that this blanket statement will be entirely > possible right now, as there are many applications that integrate with > Remedy through APIs and such, but in my opinion it's not good practice to do > integrations on the user interface anymore if you can help it. > > 2) If you look at the overall trends in computing, it seems like every > manager now operates primarily from a Blackberry/iPhone/Android device. > That trend is creeping down to the rank and file employees of a company, and > it's easier to support the lowest common denominator in computing, which in > this case will be the handheld devices. As a result, you're better off > developing a web-based app that runs on an iPhone as well as IE in Windows. > Also, management doesn't look at the user experience as the top priority, > but rather how to use the tool to make or save money for the company. A > standard UI is going to save money over variously installed versions of WUT > that require admin rights that are more expensive to support. Do you ever > have to tell users, "Hey delete your *.ARF and *.ARV files and try again"? > There is a cost associated with that which isn't present on the web. > > Overall, IT seems to be trending away from executables and towards > remotely-based applications much like the days of terminals and mainframes. > Sure, you can run one copy of WUT from a Citrix server, but is that really > ideal? I think it's more headache than it's worth. > > Thanks, > > Shawn Pierson > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Angus Comber > Sent: Thursday, June 24, 2010 3:19 PM > To: arsl...@arslist.org > Subject: Re: AR User Tool Deprecated? > > I believe this is true and think BMC are making a big mistake for the > following reasons: > > 1. The thick client has a client based API, using COM, which is used by many > > third party products, including our own, and this capability is really > useful for integration with other products. All this functionality will be > lost. > > 2. It is administrators, not users, pushing for web front ends, simply for > deployment reasons. Users prefer responsive, rich functionality > applications. Anyone who has used Siebel will know what I mean. > > I have no problem with a web alternative but if they go for thin client > only, then that is not good news from my perspective. > > Angus > > ----- Original Message ----- > From: "NNMN" <naveen...@gmail.com> > Newsgroups: public.remedy.arsystem.general > To: <arsl...@arslist.org> > Sent: Thursday, June 24, 2010 8:40 AM > Subject: AR User Tool Deprecated? > > > Hi ARSers, > > > I have been hearing that AR User tool is getting deprected. I have few > > questions on this. > > > - Is it really going to get deprecated? Is ARS8.0 going to have a thick > > client? > > - If it is just through mid-tier then will the DDE, OLE, macros etc be > > removed from active link actions. > > - Is mid-tier expected to come up with more capabilities so as to tackle > > client dependencies? > > > Not sure who can answer this. But would also be cool to get your own views > > on this. > > > Cheers, > > Naveen > > > ----- > > With Warm Regards, > > Naveen > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"- Hide quoted text > - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
