The SOAP interface is Web Services. Web Services are used to push/get data from a server. They do not interface directly to a user interface (i.e. You can use SOAP to push data to a Remedy server, but that will not pop up anything on a user's machine).
You could do some fancy coding (with interval Active Links) to continuously check a form for new records and use that method to pop up a client screen. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Angus Comber Sent: Saturday, July 03, 2010 5:29 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Tool Deprecated? Hi Joe Our thin client integrations do in fact use javascript for integration. In a nutshell the client programming issues with web are as follows: 1. To access the javascript you need to first latch onto the web browser instance which requires custom code for each web browser. 2. WUT has a MDI interface which yes is a proprietary Windows technology but you can have powerful control of form instances etc. This is harder with web clients. 2. WUT has more control from Remedy client -> third party client due to the fact that there are not the same security restrictions as on a web browser. Eg you can't run process with a web client. We support whichever versions of Remedy clients are likely to be using. The ideal interface from our point of view would be a interface which we can access via the server but which would provide the ability to 'push' to the relevant client. I am thinking the Remedy soap interface may provide this. We need to test. Service Desk Express have something like this with their push service. We also need a way for a user to send a message from web client and be able to detect this message - hopefully via soap or some other interface. Does anyone know if the soap interface could provide this? I have doc, just need to get reading. Angus ----- Original Message ----- From: "Joe D'Souza" <jdso...@shyle.net> Newsgroups: public.remedy.arsystem.general To: <arslist@ARSLIST.ORG> Sent: Thursday, June 24, 2010 9:44 PM Subject: Re: AR User Tool Deprecated? > Hello Angus, > > I would agree with some of your statements a few versions ago when Remedy > Web was the web application tool. Mid-Tier since then has evolved to a > much better product, and sometimes there is a very thin difference between > the performance gains experienced on the thick client as opposed to the web. > In fact in my experience the web client tends to be a lot more faster on > remote connections than the native thick client. > > Yes you are going to loose and have to give up on client based API > customizations that use the COM libraries, but many of these can be > re-engineered or re-written using JavaScript that would work from the web > client. > > I think it would be a good idea for Remedy to focus on continuing to > improve the already 'much improved' web client, rather than utilize their > resources developing and improving a client that is lesser and lesser used > with > every passing version. Many of the sites I have recently been to use only the > thin client. > > Just curious, but what versions do you currently work on? > > Joe > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org]on Behalf Of Angus Comber > Sent: Thursday, June 24, 2010 4:19 PM > To: arslist@ARSLIST.ORG > Subject: Re: AR User Tool Deprecated? > > > I believe this is true and think BMC are making a big mistake for the > following reasons: > > 1. The thick client has a client based API, using COM, which is used by > many third party products, including our own, and this capability is really > useful for integration with other products. All this functionality will > be lost. > > 2. It is administrators, not users, pushing for web front ends, simply for > deployment reasons. Users prefer responsive, rich functionality > applications. Anyone who has used Siebel will know what I mean. > > I have no problem with a web alternative but if they go for thin client > only, then that is not good news from my perspective. > > Angus > > ----- Original Message ----- > From: "NNMN" <naveen...@gmail.com> > Newsgroups: public.remedy.arsystem.general > To: <arslist@ARSLIST.ORG> > Sent: Thursday, June 24, 2010 8:40 AM > Subject: AR User Tool Deprecated? > > >> Hi ARSers, >> >> I have been hearing that AR User tool is getting deprected. I have few >> questions on this. >> >> - Is it really going to get deprecated? Is ARS8.0 going to have a thick >> client? >> - If it is just through mid-tier then will the DDE, OLE, macros etc be >> removed from active link actions. >> - Is mid-tier expected to come up with more capabilities so as to tackle >> client dependencies? >> >> Not sure who can answer this. But would also be cool to get your own >> views on this. >> >> Cheers, >> Naveen >> >> ----- >> With Warm Regards, >> Naveen _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
