Hello Angus, I would agree with some of your statements a few versions ago when Remedy Web was the web application tool. Mid-Tier since then has evolved to a much better product, and sometimes there is a very thin difference between the performance gains experienced on the thick client as opposed to the web. In fact in my experience the web client tends to be a lot more faster on remote connections than the native thick client.
Yes you are going to loose and have to give up on client based API customizations that use the COM libraries, but many of these can be re-engineered or re-written using JavaScript that would work from the web client. I think it would be a good idea for Remedy to focus on continuing to improve the already 'much improved' web client, rather than utilize their resources developing and improving a client that is lesser and lesser used with every passing version. Many of the sites I have recently been to use only the thin client. Just curious, but what versions do you currently work on? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Angus Comber Sent: Thursday, June 24, 2010 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: AR User Tool Deprecated? I believe this is true and think BMC are making a big mistake for the following reasons: 1. The thick client has a client based API, using COM, which is used by many third party products, including our own, and this capability is really useful for integration with other products. All this functionality will be lost. 2. It is administrators, not users, pushing for web front ends, simply for deployment reasons. Users prefer responsive, rich functionality applications. Anyone who has used Siebel will know what I mean. I have no problem with a web alternative but if they go for thin client only, then that is not good news from my perspective. Angus ----- Original Message ----- From: "NNMN" <naveen...@gmail.com> Newsgroups: public.remedy.arsystem.general To: <arslist@ARSLIST.ORG> Sent: Thursday, June 24, 2010 8:40 AM Subject: AR User Tool Deprecated? > Hi ARSers, > > I have been hearing that AR User tool is getting deprected. I have few > questions on this. > > - Is it really going to get deprecated? Is ARS8.0 going to have a thick > client? > - If it is just through mid-tier then will the DDE, OLE, macros etc be > removed from active link actions. > - Is mid-tier expected to come up with more capabilities so as to tackle > client dependencies? > > Not sure who can answer this. But would also be cool to get your own views > on this. > > Cheers, > Naveen > > ----- > With Warm Regards, > Naveen _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
