I think it would be a good thing for BMC to present this information, however it's pretty obvious that they do use at least some of their own products if you've logged into their support site (custom ARS apps and RKM), and when I was working a contract in their Houston office a number of years ago there were various applications including Remedy-based ones that were being used.
Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Friday, July 09, 2010 3:12 PM To: [email protected] Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010 ** Why not.... Eating your won food should be a principle for every corporation. Two examples that come to mind: HP and Oracle. HP embarked in a huge project to consolidate all its data centers; at the end of that project, they will be able to tell their clients the hurdles they encountered and best practices of that monumental task. Oracle used to have a customer database for each country, with distinct financials and sales apps linked to each DB per country. So it was all siloed by country. Years ago they embarked in a 5 year project to have a single database for all the countries with all financial and sales apps ruinning out of that single database. So now... they are advising their customers to do just that. I would really like to know what ITSM and IT operational tools BMC uses. I have never seen any presentation on that.... Maybe it's out there somewhere and I haven't seen it.... Guillaume Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
