We have a dvf that has an embedded gif and "flashes" a red border around the broadcast on our end-user page. The dvf is only visible for critical broadcasts. Kind of cheesy from a developer standpoint but the business partners love it. Flashing colors and graphs ya know.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 6:04 PM To: [email protected] Subject: Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** I never tried anything to achieve something like that.. its just a thought that occurred after Tommy Morris posted the comment about a broadcast bulletin with a critical priority. The view field or DVF field would be the only way of displaying it for sure, I was just thinking aloud on how you would set one of these field with the appropriate media player embedded in it.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Reiser, John J Sent: Friday, September 10, 2010 1:35 PM To: [email protected] Subject: Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Joe, Couldn't you build a few small .html files with embedded audio files and run the appropriate one in a Data Visualization field? I tried something once with a view field and a .wav file welcoming you to the Helpdesk home page. They made me turn it off that afternoon. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 12:00 PM To: [email protected] Subject: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Wouldn't it be cool if you could have voice recorded bulletins in Remedy? I wonder if it is possible by using an audio file or video file as an attachment, and somehow calling a media device such as quick time, and playing that audio file or video file with the "Refrigerator falling from the sky" alert! That would make for a very cool multi-media like home page.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Tommy Morris Sent: Friday, September 10, 2010 11:40 AM To: [email protected] Subject: Re: diff b/w .. Incident ..problem..change ** If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: [email protected] Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problem....if it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: [email protected] Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: [email protected] Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks & Regards, Pavan Kumar ________________________________ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. 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