Christine, How about using the Audit capability in ARS and retrieving the value from the audit record to include in your request. I'm pretty sure it gives you Field label, Value pairs if configured correctly. HTH,
--- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Christine Sent: Wednesday, November 03, 2010 2:33 PM To: [email protected] Subject: EXTERNAL: Summarizing checkbox field titles and values to one field I have a form with many, many checkboxes. When a person submits the form I want to walk just this record, evaluate each field for a value, if that value is != $NULL$ then I want to write the field title and the field value to a single, summary field I'm calling Record Summary. Imagine a form with 4 checkboxes for color choices Field names = Red, Blue, Green Black Field titles = "Color Red", "Color Blue", "Color Green" and "Color Black" The field attributes are correspondingly "Bright Red", "Dark Blue", "Faded Green" and "ReallyBlack". This is the value that is written to the table when the checkbox is checked. If the person submitting the record checks only the "Color Red" and "Color Black" boxes I want to write this to the summary field: Color Red: Bright Red Color Black: Really Black I have a real kluge of this based on a filter working in dev. However, it is does not evaluate each field for a non-null value. I check to see if the Record Summary field is empty, if it is then I use this Set Field action on the Record Summary field: "$Red$ + "; " +"|" + $Blue $) + "; " +"|" + $Green$ + "; " +"|" $Black$ + "; " which results in: Bright Red, , , Really Black My form has hundreds of checkboxes for people to request AD Accounts, hardware, general software and Oracle Apps Responsibilities (this is the reason for the length of the form). As you can see using my kluge will result in an ugly text field for the help desk person to review. Many lines would just have the commas in them where the users didn't make any choices. That is so even when I combine several checkbox field values on one line. Plus, the processing just isn't that elegant. Can someone direct me to the correct process to use for this? Is there an example of this in a ACTL, Filter or Guide for me to review that might already be doing something like this? I keep reading the workflow manual about guides and looping and this just isn't clicking with me. (We have ARS 7.1.00, Change and Incident 7.0.03, and SRM 2.2) Thanks, Christine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
