Out of curiosity, did you use the AIF that includes back end mapping? That is the easiest way to do it because then you just have an Active Link do a Set Fields action from your fields to the out of the box ones which are already mapped.
Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Christine Sent: Thursday, November 11, 2010 2:17 PM To: [email protected] Subject: SRD Service Request field mapping I have an Advanced Interface form with fields I would like to map to the resulting Change. Where do I define the new AIF fields so that they are available choices on the SRD -> Fulfillment Mapping Details - > Service Request Fields -> Selected Field listing? Thanks, Christine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
