I just got back from SRM training in San Jose last week, and despite having worked with SRM basically since it was released, and being an ARS developer for about ten years, I learned a lot about how to use SRM and it turned out that I wasn't always using it completely right, and that many of the custom things I did were easily handled by the system using their out of the box workflow.
The reason I bring this up is because you may want to request training as quickly as possible, or else you are going to have difficulty supporting the application in the future. It's likely that what you are trying to put into one form and one PDT/AOT combination would be better suited to multiple AOTs with conditions built in between them on the PDT. Like you, I had mainly used AIFs because I thought my stuff was too complex for SRM to handle and it turned out that I just didn't have the knowledge yet of how to use their simple SRDs to bring complex data like that together. I don't know you or your background, but given what you stated below I would definitely suggest trying to get official SRM training if you can. Thanks, Shawn Pierson Remedy Developer | Southern Union -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Christine Sent: Thursday, November 11, 2010 3:55 PM To: [email protected] Subject: Re: SRD Service Request field mapping Thanks for the quick reply. I did not use the AIF with backend mapping. I looked at that first. We needed a form where people could indicate all the items needed by a new employee. I ended up creating a non-mapped AIF form with checkbox items for phones, pc's, applications, application responsibilities and roles, sales organization tabs/fields, tech org tab/fields and lots of other stuff in embedded pages. It was my understanding that I would have had to create all the extra fields on the fulfillment form as well. Now, I may be wrong on that as I haven't had any training. I read the manuals, read this board and do a lot of testing. Christine Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
