Shawn, Thank you for the info on your SRM experience. I've requested training many, many times and included the explanation that the training costs would result in faster turnaround. No luck.
I won't have to worry about that long at this company. The IT dept is being mostly outsourced or elimated due to budget cuts. I'm in the 'eliminate' portion. But I do agree... training will make people SO much more effective with a product like SRM. I'll think about how I could get around this with multiple AOT and conditions between them on the PDT. Thanks, Christine On Nov 11, 3:27 pm, "Pierson, Shawn" <[email protected]> wrote: > I just got back from SRM training in San Jose last week, and despite having > worked with SRM basically since it was released, and being an ARS developer > for about ten years, I learned a lot about how to use SRM and it turned out > that I wasn't always using it completely right, and that many of the custom > things I did were easily handled by the system using their out of the box > workflow. > > The reason I bring this up is because you may want to request training as > quickly as possible, or else you are going to have difficulty supporting the > application in the future. It's likely that what you are trying to put into > one form and one PDT/AOT combination would be better suited to multiple AOTs > with conditions built in between them on the PDT. Like you, I had mainly > used AIFs because I thought my stuff was too complex for SRM to handle and it > turned out that I just didn't have the knowledge yet of how to use their > simple SRDs to bring complex data like that together. I don't know you or > your background, but given what you stated below I would definitely suggest > trying to get official SRM training if you can. > > Thanks, > > Shawn Pierson > Remedy Developer | Southern Union > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Christine > Sent: Thursday, November 11, 2010 3:55 PM > To: [email protected] > Subject: Re: SRD Service Request field mapping > > Thanks for the quick reply. > > I did not use the AIF with backend mapping. I looked at that first. We > needed a form where people could indicate all the items needed by a > new employee. I ended up creating a non-mapped AIF form with checkbox > items for phones, pc's, applications, application responsibilities and > roles, sales organization tabs/fields, tech org tab/fields and lots of > other stuff in embedded pages. > > It was my understanding that I would have had to create all the extra > fields on the fulfillment form as well. Now, I may be wrong on that as > I haven't had any training. I read the manuals, read this board and do > a lot of testing. > > Christine > > Private and confidential as detailed > here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access > the link, please e-mail sender. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"- Hide quoted text > - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
