Hi Cristine, Best way to do this would be
1. make a new form by copying OOB AIF with backend mapping. 2. hide all the non required OOB fields and you can create new fields based on your requirement. 3. use set field actions for setting the values. (You can also use Application Target Data form for mapping Sr Type fields for OOB Incident, change, WO fields) 4. Use this AIF and create SRD (ofcourse, AOT, PDT would be required for creation of SRD) Hope this information will help. I am using SRM 2.2 as reference for this information - Vinay Vermani Remedy Professional Toronto- GTA On Thu, Nov 11, 2010 at 4:54 PM, Christine <[email protected]>wrote: > Thanks for the quick reply. > > I did not use the AIF with backend mapping. I looked at that first. We > needed a form where people could indicate all the items needed by a > new employee. I ended up creating a non-mapped AIF form with checkbox > items for phones, pc's, applications, application responsibilities and > roles, sales organization tabs/fields, tech org tab/fields and lots of > other stuff in embedded pages. > > It was my understanding that I would have had to create all the extra > fields on the fulfillment form as well. Now, I may be wrong on that as > I haven't had any training. I read the manuals, read this board and do > a lot of testing. > > Christine > > On Nov 11, 2:36 pm, "Pierson, Shawn" <[email protected]> wrote: > > Out of curiosity, did you use the AIF that includes back end mapping? > That is the easiest way to do it because then you just have an Active Link > do a Set Fields action from your fields to the out of the box ones which are > already mapped. > > > > Thanks, > > > > Shawn Pierson > > Remedy Developer | Southern Union > > 5444 Westheimer Rd. Houston, TX 77056 |713.989.7226 > > > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Christine > > Sent: Thursday, November 11, 2010 2:17 PM > > To: [email protected] > > Subject: SRD Service Request field mapping > > > > I have an Advanced Interface form with fields I would like to map to > > the resulting Change. Where do I define the new AIF fields so that > > they are available choices on the SRD -> Fulfillment Mapping Details - > > > Service Request Fields -> Selected Field listing? > > > > Thanks, > > Christine > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" > > > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access the > link, please e-mail sender. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"- Hide quoted > text - > > > > - Show quoted text - > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
