I may recommend two options: 1) conditional PDT with multiple AOTs. This would require a quite complex set of task group templates.
2) the advanced interface form with whatever fields and business logic attached to it. Then when work order get created, run the custom workflow and generate related tasks based on the checkboxes on your custom form. hth -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Christine Sent: Thursday, November 11, 2010 4:55 PM To: [email protected] Subject: Re: SRD Service Request field mapping Thanks for the quick reply. I did not use the AIF with backend mapping. I looked at that first. We needed a form where people could indicate all the items needed by a new employee. I ended up creating a non-mapped AIF form with checkbox items for phones, pc's, applications, application responsibilities and roles, sales organization tabs/fields, tech org tab/fields and lots of other stuff in embedded pages. It was my understanding that I would have had to create all the extra fields on the fulfillment form as well. Now, I may be wrong on that as I haven't had any training. I read the manuals, read this board and do a lot of testing. Christine On Nov 11, 2:36 pm, "Pierson, Shawn" <[email protected]> wrote: > Out of curiosity, did you use the AIF that includes back end mapping? That > is the easiest way to do it because then you just have an Active Link do a > Set Fields action from your fields to the out of the box ones which are > already mapped. > > Thanks, > > Shawn Pierson > Remedy Developer | Southern Union > 5444 Westheimer Rd. Houston, TX 77056 |713.989.7226 > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Christine > Sent: Thursday, November 11, 2010 2:17 PM > To: [email protected] > Subject: SRD Service Request field mapping > > I have an Advanced Interface form with fields I would like to map to > the resulting Change. Where do I define the new AIF fields so that > they are available choices on the SRD -> Fulfillment Mapping Details - > > Service Request Fields -> Selected Field listing? > > Thanks, > Christine > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" > > Private and confidential as detailed > here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access > the link, please e-mail sender. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
