Hello Listers, ARS 7.1.0 Patch 4 MS SQL2005 I'm trying to set up a Notification action that sends an email ( formatted with an HMTL Template) with a PDF attachment. The form used in the Escalation has an attachment pool with a single attachment field. I was hoping to send a nice looking HTML formatted email and the file stored in the attachment field. If I remove the template the attachment file gets sent. If I have a template (HTML) the attachment is missing. All fields and the form are Public. All fields are added to the email message under Fields | Include Fields | All . I'm even sending it to my admin account name instead of an email address so the notify action can resolve the permissions for the account. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me
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