Jason, I call out the Attachment Field not the Pool. #$$Briefing Download$$#
I get the name of the file followed by the text (see attachment) But there is no attachment. I even have the two short cuts for the ARTask and the web URL checked. They are not included either. If I remove the Template I get all of the attachments and the URL in the email. I guess I have to build the HTML in a character field and load that during the Notification. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Friday, November 19, 2010 10:00 AM To: [email protected] Subject: EXTERNAL: Re: Sending an attachment with an html template email ** Are you calling the attachment field somewhere in the html template? Try putting #$$AtachmentFieldName$$# in your template (double check my '#$$' syntax, I can't look up an example right now and haven't had my first cup of coffee yet). Jason On Nov 18, 2010 1:48 PM, "Reiser, John J" <[email protected]<mailto:[email protected]>> wrote: > Hello Listers, > ARS 7.1.0 Patch 4 > MS SQL2005 > I'm trying to set up a Notification action that sends an email ( formatted > with an HMTL Template) with a PDF attachment. > The form used in the Escalation has an attachment pool with a single > attachment field. > I was hoping to send a nice looking HTML formatted email and the file stored > in the attachment field. > If I remove the template the attachment file gets sent. > If I have a template (HTML) the attachment is missing. > All fields and the form are Public. > All fields are added to the email message under Fields | Include Fields | All > . > I'm even sending it to my admin account name instead of an email address so > the notify action can resolve the permissions for the account. > Thank you, > --- > John J. Reiser > Remedy Developer/Administrator > Senior Software Development Analyst > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by me > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the > Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
