Is this a VM? On Tue, Mar 29, 2011 at 10:03 AM, Tommy Morris <[email protected]>wrote:
> ** > > On our Window 2003 servers which run the email service the time gets > continuously ahead until our timesync service can no longer correct the > time. This ONLY happens with the email service turned on. BMC says that it > is an OS issue or a java issue even though we have the same java and OS on > other boxes and there are no issues on anything but the box which runs the > email service. Of course it can’t be a java-hogging AR Email service that is > causing the issue. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *strauss > *Sent:* Tuesday, March 29, 2011 9:53 AM > *To:* [email protected] > *Subject:* Re: Email Issue > > > > ** > > You won’t like the answer, but our 7.1.00.002 server has experienced random > hangs of the MAPI email system since it went live in May 2008, with an > Incident opened in June 2008 that was NEVER RESOLVED. Also on Windows 2003 > x64, with Outlook 2007 SP1 connecting to Exchange 2007, with archiving set > up to keep the number of sent emails in Exchange down to a month’s worth > (25,000 to 40,000 messages). A nightly escalation moves all Sent mail to an > archive folder, so there is never more than one day’s mail in the Messages > form. Outgoing and incoming mail interval is 3 minutes, which usually keeps > the queue below 60 messages at any given interval. > > > > Over the years since this system went live, support has shipped me > everything they could think of in the way of modified or instrumented email > engines (up to 7.1.00.004), and nothing that they came up with prevented the > three types of errors: > > 1. The aremaild.exe process hangs at over 1200 handles with no errors > generated in messages or logs of any kind (normal is 700 to 800 handles > idle, 1000 to 1300 while processing) > > 2. A java error appears in the Event Log and the service is hung > > 3. A error is logged in an hs_err_pid####.log file in the \Office12 folder, > and the service is hung > > > > In most cases the Windows service is hung and cannot be manually stopped in > a normal fashion – it will stop eventually, but issues a message about not > responding. Rarely, you might have to kill the actual process from the Task > Manager. Also rarely, the service is still running but MAPI processing has > stopped (our patch 4 build writes a mapi.log continuously) and you can > restart the service more or less normally (does not hang while trying to > stop). > > > > I have had problems with the AREmail engine on Windows with MAPI ever since > they switched it to java, it’s just dramatically worse in 7.1. We just live > with it, keeping a query open in a User Tool 24 hours a day where we can see > it for Email messages where Send = Yes, refreshing every 5 minutes, and when > the screen fills (= over 100 messages) we restart the service. A schedule > task runs a batch job three times a day, 5:45 AM, PM, and 11:45 PM that does > a net stop and a net start of the service. I disabled a fourth one at 11:45 > AM because whenever it fired with a lot of messages in the from waiting to > go out, it often hung within the next 15 minutes. > > > > During testing with ARS 7.5 on Windows 2008 R2 we saw even worse problems > with MAPI – the service would not process mail unless you had a console > open, logged in under the account that ran the email service, and you had > started the service from there!! We plan to use SMTP and POP for 7.6.0x; it > seems to work reliably enough, but then so did 7.1 MAPI back in 2008, until > it was put under a normal production load. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
