This is resolved and going to be part of 7604 SP1.

"SW00390119: ARS 7.6.04 - User tool crashes when creating a People entry if 
client side logging is enabled".
Fix was on the Server.


Regards,
Ravishankar
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Chowdhury, Tauf
Sent: 28 April 2011 06:53
To: [email protected]
Subject: Re: 7.6.04 user tool crashing

**
Janie!
You've nailed it! Yes. It is when I am running logs.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779

________________________________
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of JRemedy
Sent: Wednesday, April 27, 2011 9:05 PM
To: [email protected]
Subject: Re: 7.6.04 user tool crashing

I find this happens when I have logging on in the User tool and click the drop 
down menu.

If I turn logging off, I can click the drop downs and not have the User tool 
crash.

Janie

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, April 26, 2011 2:48 AM
To: [email protected]
Subject: Re: 7.6.04 user tool crashing

**
Joe,
Sorry it took so long... yesterday was a challenge.
The menus work fine over the web. These are all out of the box menus but it 
looks random.. although I'm sure it's not. For example, the relationship type 
drop down on the Relationships tab on HPD:Help Desk Classic

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779

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