Joe, Just to cover the basics, are you using UT or mid tier? For me, I get the web report generated for the specific request that is selected. When it shows 1 of <blank>, that is usually when the report generator is creating the report.
Assuming you’re on mid tier, have you tried clearing the browser cache and trying again? You can also try to update java on the client machine and trying again. Is this happening just to 1 user or everyone? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Wednesday, June 29, 2011 12:40 AM To: [email protected] Subject: Print icon on the Overview Console of ARS / ITSM 7.6.04 ** We are on Windows 2008 & MS SQL and tried this print icon that does open the reporting window but doesn’t generate the report. A white window opens with no contents showing 1 of <blank space> records. Yes I had my customer click on the record they want to print and I saw them do it on a data show. Does this work – or has anyone else noticed a potential problem with this? Joe _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
