I don't see a print icon on the Overview console, but I do see one on the Incident Console. When I select an incident and click on it, I get a complex two-column report about the incident in a new window. That has another printer icon, and clicking on that opens a third window that looks the same as the second, followed by a page selection dialog, then a Windows printer dialog. Then I can print the one sheet shown, but I get three out of the printer - I'll bet the damn thing is defined as A4 or some equally useless format, because even if I specifically select the Current page in the page dialog, I get three. But it does print, and EVERY page I have open is https://.
This is IE 8 on Vista 32-bit. The mid-tier and app are 7.6.04.01 on Win23K R2 using tomcat 6.0.32. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, June 29, 2011 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Print icon on the Overview Console of ARS / ITSM 7.6.04 That may well be it.. I am almost certain its https they are using. I know they use https and I recall having a discussion they have a http --> https redirection setup on the web server but since this is just my third day on site there, I am yet to come abreast with their full environment, and having not yet got network access, I am limited to information I get from our meetings, etc. But I'm almost certain the client we tried in from was accessing the page using https. Have you got it working for clients using https? If not is this some sort of a known issue with no resolution as yet? I am beginning to doubt, based on your inputs, they do not have a fool proof https redirection procedure, so it may be their redirection that is modifying the URL causing the loss of the qualification part of the address or something.. Joe -----Original Message----- From: Michael Sent: Wednesday, June 29, 2011 2:56 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Print icon on the Overview Console of ARS / ITSM 7.6.04 We are on a Linux/Oracle installation, but we had something similar for our mid-tier users when we turned on HTTPS. The report would open just fine, but it was always a blank white screen where the report should have been. If this is for mid-tier, have you changed anything with http(s)? Michael On Tue, Jun 28, 2011 at 9:39 PM, Joe Martin D'Souza <jdso...@shyle.net> wrote: > ** > We are on Windows 2008 & MS SQL and tried this print icon that does open > the > reporting window but doesn't generate the report. A white window opens > with > no contents showing 1 of <blank space> records. Yes I had my customer > click > on the record they want to print and I saw them do it on a data show. > > Does this work - or has anyone else noticed a potential problem with this? > > Joe > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Michael Hirst University of Arizona, UITS 520-621-0867 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
