I don't know as yet which of the consoles it is as I am in the process of
taking notes but you may be right..
The rest of your description sounds about right.. If I click on the second
print icon on the blank white page it displays a error in a pop up that says
something to the effect that no results were selected to be displayed..
There was a highlighted row and just to eliminate the chance that the table
field didn’t have Select first, Fire no workflow, I made the user to click
on the highlighted record so there would be a table click action..
Good to know it works so at least we know its not a product defect so I'll
need to check what's going on our end..
When I have system access we could compare our results if you would be kind
enough to volunteer to run quick comparisons on workflow logs..
Cheers
Joe
-----Original Message-----
From: strauss
Sent: Wednesday, June 29, 2011 6:56 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Print icon on the Overview Console of ARS / ITSM 7.6.04
I don't see a print icon on the Overview console, but I do see one on the
Incident Console. When I select an incident and click on it, I get a
complex two-column report about the incident in a new window. That has
another printer icon, and clicking on that opens a third window that looks
the same as the second, followed by a page selection dialog, then a Windows
printer dialog. Then I can print the one sheet shown, but I get three out
of the printer - I'll bet the damn thing is defined as A4 or some equally
useless format, because even if I specifically select the Current page in
the page dialog, I get three. But it does print, and EVERY page I have open
is https://.
This is IE 8 on Vista 32-bit. The mid-tier and app are 7.6.04.01 on Win23K
R2 using tomcat 6.0.32.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, June 29, 2011 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print icon on the Overview Console of ARS / ITSM 7.6.04
That may well be it.. I am almost certain its https they are using. I know
they use https and I recall having a discussion they have a http --> https
redirection setup on the web server but since this is just my third day on
site there, I am yet to come abreast with their full environment, and having
not yet got network access, I am limited to information I get from our
meetings, etc.
But I'm almost certain the client we tried in from was accessing the page
using https. Have you got it working for clients using https?
If not is this some sort of a known issue with no resolution as yet?
I am beginning to doubt, based on your inputs, they do not have a fool proof
https redirection procedure, so it may be their redirection that is
modifying the URL causing the loss of the qualification part of the address
or something..
Joe
-----Original Message-----
From: Michael
Sent: Wednesday, June 29, 2011 2:56 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Print icon on the Overview Console of ARS / ITSM 7.6.04
We are on a Linux/Oracle installation, but we had something similar for our
mid-tier users when we turned on HTTPS. The report would open just fine,
but it was always a blank white screen where the report should have been.
If this is for mid-tier, have you changed anything with http(s)?
Michael
On Tue, Jun 28, 2011 at 9:39 PM, Joe Martin D'Souza <jdso...@shyle.net>
wrote:
**
We are on Windows 2008 & MS SQL and tried this print icon that does open
the
reporting window but doesn't generate the report. A white window opens
with
no contents showing 1 of <blank space> records. Yes I had my customer
click
on the record they want to print and I saw them do it on a data show.
Does this work - or has anyone else noticed a potential problem with this?
Joe
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
--
Michael Hirst
University of Arizona,
UITS
520-621-0867
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