Tauf, ARS 7.6.4 default consoles do not work on the thick client so it’s the mid tier client and not the WUT...
I have just found this out yesterday so I cannot answer the rest of the problem. Its something I have noted down so I can test it further under varying environments especially if we find one where it works on.. Thanks for your response.. Appreciate it.. Cheers Joe From: Chowdhury, Tauf Sent: Wednesday, June 29, 2011 8:20 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Print icon on the Overview Console of ARS / ITSM 7.6.04 ** Joe, Just to cover the basics, are you using UT or mid tier? For me, I get the web report generated for the specific request that is selected. When it shows 1 of <blank>, that is usually when the report generator is creating the report. Assuming you’re on mid tier, have you tried clearing the browser cache and trying again? You can also try to update java on the client machine and trying again. Is this happening just to 1 user or everyone? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Wednesday, June 29, 2011 12:40 AM To: [email protected] Subject: Print icon on the Overview Console of ARS / ITSM 7.6.04 ** We are on Windows 2008 & MS SQL and tried this print icon that does open the reporting window but doesn’t generate the report. A white window opens with no contents showing 1 of <blank space> records. Yes I had my customer click on the record they want to print and I saw them do it on a data show. Does this work – or has anyone else noticed a potential problem with this? Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
