That may well be it.. I am almost certain its https they are using. I know
they use https and I recall having a discussion they have a http --> https
redirection setup on the web server but since this is just my third day on
site there, I am yet to come abreast with their full environment, and having
not yet got network access, I am limited to information I get from our
meetings, etc.
But I'm almost certain the client we tried in from was accessing the page
using https. Have you got it working for clients using https?
If not is this some sort of a known issue with no resolution as yet?
I am beginning to doubt, based on your inputs, they do not have a fool proof
https redirection procedure, so it may be their redirection that is
modifying the URL causing the loss of the qualification part of the address
or something..
Joe
-----Original Message-----
From: Michael
Sent: Wednesday, June 29, 2011 2:56 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Print icon on the Overview Console of ARS / ITSM 7.6.04
We are on a Linux/Oracle installation, but we had something similar for our
mid-tier users when we turned on HTTPS. The report would open just fine,
but it was always a blank white screen where the report should have been.
If this is for mid-tier, have you changed anything with http(s)?
Michael
On Tue, Jun 28, 2011 at 9:39 PM, Joe Martin D'Souza <jdso...@shyle.net>
wrote:
**
We are on Windows 2008 & MS SQL and tried this print icon that does open
the
reporting window but doesn’t generate the report. A white window opens
with
no contents showing 1 of <blank space> records. Yes I had my customer
click
on the record they want to print and I saw them do it on a data show.
Does this work – or has anyone else noticed a potential problem with this?
Joe
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
--
Michael Hirst
University of Arizona,
UITS
520-621-0867
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
