Since this is a standard regular form you need to review creating an RKM artical and see what is in each field and then use the import tool to map the external fields to the internal fields. I reviewed the RKM admin guide and it does not have any import instructions.
-----Original Message----- From: Arnab Baral <[email protected]> To: arslist <[email protected]> Sent: Tue, Jul 19, 2011 7:07 pm Subject: Re: RKM 7.6.04 import of articles from a third party location ** Hi Roger, Sorry to bother you here. But do you have a step-by-step procedure that explains how it should be done? On Wed, Jul 20, 2011 at 11:04 AM, Roger Justice <[email protected]> wrote: ** Convert them to a csv file and use the import tool. -----Original Message----- From: Arnab Baral <[email protected]> To: arslist <[email protected]> Sent: Tue, Jul 19, 2011 6:10 pm Subject: Re: RKM 7.6.04 import of articles from a third party location ** Hi Roger, Thanks for the reply. Could you please suggest how can I import HTML format articles into RKM 7.6.04? On Wed, Jul 20, 2011 at 10:03 AM, Roger Justice <[email protected]> wrote: ** RKM 7.6.04 does not use XML format. It is a ARS regular form that you can use the import tool with. -----Original Message----- From: Arnab Baral <[email protected]> To: arslist <[email protected]> Sent: Tue, Jul 19, 2011 5:41 pm Subject: RKM 7.6.04 import of articles from a third party location ** Hi All, This is critical and urgent! Can somebody help me with import of articles located in a sharepoint in client location? The files can be extracted in HTML format and put in the remedy server. I have found some external convertor tools to convert the files to relevant XML format. But failed to convert them. Can somebody help in this kind of a requirement? -- With Great Regards, Arnab Baral _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- With Great Regards, Arnab Baral _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- With Great Regards, Arnab Baral _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
