You can't simply use the Data Import Tool because each RKM article stores data in two forms: RKM:KnowledgeArticleManager (stores the article ID, Title, etc) and then whatever type of article it is joined to HowTo, Reference etc is the form containing those form specific values (Question, Answer, etc). BMC has a non-GA tool that you can use to convert XML, CSV, HTML files into RKM 7.6 but you have to request it through customer support. We have also had success creating a custom Java program that reads in the data source and connects to the AR server and using the AR API you can populate the respective forms. Hope that helps. Alan BlakeKnowlysis
--- On Wed, 7/20/11, Arnab Baral <[email protected]> wrote: From: Arnab Baral <[email protected]> Subject: Re: RKM 7.6.04 import of articles from a third party location To: [email protected] Date: Wednesday, July 20, 2011, 4:44 AM ** Hi Tauf, This is a project where we cannot go for any customization at all. Leaving that aside can you tell me how to go ahead with it. I am dealing with 4000 artilces here all in HTML format residing in a sharepoint in Client environment. Arnab On Wed, Jul 20, 2011 at 10:24 PM, Chowdhury, Tauf <[email protected]> wrote: Arnab, Have you looked through the Admin guide for RKM? Perhaps you can create a join form with the RKM Article Manager form and a custom form where you show the html doc in a dataviz field. The issue there would be that you would rely on solely the metadata of the article instead of the content but perhaps this can be a temp workaround. How many articles do you have? -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Arnab Baral Sent: Tue 7/19/2011 7:36 PM To: [email protected] Subject: Re: RKM 7.6.04 import of articles from a third party location That is right Roger! Moreover since I have HTML files here, they need to be converted in a format where you can reach the point that you can map fields. But before reaching that state we have to deal with the HTML files and the formatting. I am not sure if you have dealt with this kind of a requirement before. On Wed, Jul 20, 2011 at 11:30 AM, Roger Justice <[email protected]> wrote: > ** Since this is a standard regular form you need to review creating an > RKM artical and see what is in each field and then use the import tool to > map the external fields to the internal fields. I reviewed the RKM admin > guide and it does not have any import instructions. > > > > -----Original Message----- > From: Arnab Baral <[email protected]> > To: arslist <[email protected]> > Sent: Tue, Jul 19, 2011 7:07 pm > Subject: Re: RKM 7.6.04 import of articles from a third party location > > ** Hi Roger, > > Sorry to bother you here. But do you have a step-by-step procedure that > explains how it should be done? > > On Wed, Jul 20, 2011 at 11:04 AM, Roger Justice <[email protected]> wrote: > >> ** Convert them to a csv file and use the import tool. >> >> >> >> -----Original Message----- >> From: Arnab Baral <[email protected]> >> To: arslist <[email protected]> >> Sent: Tue, Jul 19, 2011 6:10 pm >> Subject: Re: RKM 7.6.04 import of articles from a third party location >> >> ** Hi Roger, >> >> >> Thanks for the reply. >> >> Could you please suggest how can I import HTML format articles into RKM >> 7.6.04? >> >> On Wed, Jul 20, 2011 at 10:03 AM, Roger Justice <[email protected]>wrote: >> >>> ** RKM 7.6.04 does not use XML format. It is a ARS regular form that you >>> can use the import tool with. >>> >>> >>> >>> -----Original Message----- >>> From: Arnab Baral <[email protected]> >>> To: arslist <[email protected]> >>> Sent: Tue, Jul 19, 2011 5:41 pm >>> Subject: RKM 7.6.04 import of articles from a third party location >>> >>> ** Hi All, >>> >>> >>> This is critical and urgent! >>> >>> Can somebody help me with import of articles located in a sharepoint in >>> client location? The files can be extracted in HTML format and put in the >>> remedy server. >>> >>> I have found some external convertor tools to convert the files to >>> relevant XML format. But failed to convert them. >>> >>> Can somebody help in this kind of a requirement? >>> >>> -- >>> *With Great Regards, >>> Arnab Baral* >>> >>> >>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> >> >> -- >> *With Great Regards, >> Arnab Baral* >> >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > *With Great Regards, > Arnab Baral* > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- *With Great Regards, Arnab Baral* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. 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