ARS 7.6.04 supports rich text formatting. So, I think you can export the data from the third-party application with HTML tags and import the same into the Rich Text fields in Remedy.
Thanks Mahesh On Tue, Jul 19, 2011 at 6:36 PM, Arnab Baral <[email protected]> wrote: > ** That is right Roger! > > Moreover since I have HTML files here, they need to be converted in a > format where you can reach the point that you can map fields. But before > reaching that state we have to deal with the HTML files and the formatting. > I am not sure if you have dealt with this kind of a requirement before. > > > On Wed, Jul 20, 2011 at 11:30 AM, Roger Justice <[email protected]> wrote: > >> ** Since this is a standard regular form you need to review creating an >> RKM artical and see what is in each field and then use the import tool to >> map the external fields to the internal fields. I reviewed the RKM admin >> guide and it does not have any import instructions. >> >> >> >> -----Original Message----- >> From: Arnab Baral <[email protected]> >> To: arslist <[email protected]> >> Sent: Tue, Jul 19, 2011 7:07 pm >> Subject: Re: RKM 7.6.04 import of articles from a third party location >> >> ** Hi Roger, >> >> Sorry to bother you here. But do you have a step-by-step procedure that >> explains how it should be done? >> >> On Wed, Jul 20, 2011 at 11:04 AM, Roger Justice <[email protected]>wrote: >> >>> ** Convert them to a csv file and use the import tool. >>> >>> >>> >>> -----Original Message----- >>> From: Arnab Baral <[email protected]> >>> To: arslist <[email protected]> >>> Sent: Tue, Jul 19, 2011 6:10 pm >>> Subject: Re: RKM 7.6.04 import of articles from a third party location >>> >>> ** Hi Roger, >>> >>> >>> Thanks for the reply. >>> >>> Could you please suggest how can I import HTML format articles into RKM >>> 7.6.04? >>> >>> On Wed, Jul 20, 2011 at 10:03 AM, Roger Justice <[email protected]>wrote: >>> >>>> ** RKM 7.6.04 does not use XML format. It is a ARS regular form that >>>> you can use the import tool with. >>>> >>>> >>>> >>>> -----Original Message----- >>>> From: Arnab Baral <[email protected]> >>>> To: arslist <[email protected]> >>>> Sent: Tue, Jul 19, 2011 5:41 pm >>>> Subject: RKM 7.6.04 import of articles from a third party location >>>> >>>> ** Hi All, >>>> >>>> >>>> This is critical and urgent! >>>> >>>> Can somebody help me with import of articles located in a sharepoint in >>>> client location? The files can be extracted in HTML format and put in the >>>> remedy server. >>>> >>>> I have found some external convertor tools to convert the files to >>>> relevant XML format. But failed to convert them. >>>> >>>> Can somebody help in this kind of a requirement? >>>> >>>> -- >>>> *With Great Regards, >>>> Arnab Baral* >>>> >>>> >>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >>> >>> >>> >>> -- >>> *With Great Regards, >>> Arnab Baral* >>> >>> >>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >> >> >> >> -- >> *With Great Regards, >> Arnab Baral* >> >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > *With Great Regards, > Arnab Baral* > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
