Hi Tauf,

This is a project where we cannot go for any customization at all.

Leaving that aside can you tell me how to go ahead with it.

I am dealing with 4000 artilces here all in HTML format residing in a
sharepoint in Client environment.


Arnab

On Wed, Jul 20, 2011 at 10:24 PM, Chowdhury, Tauf <[email protected]>wrote:

> Arnab,
> Have you looked through the Admin guide for RKM? Perhaps you can create a
> join form with the RKM Article Manager form and a custom form where you show
> the html doc in a dataviz field. The issue there would be that you would
> rely on solely the metadata of the article instead of the content but
> perhaps this can be a temp workaround. How many articles do you have?
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) on behalf of Arnab
> Baral
> Sent: Tue 7/19/2011 7:36 PM
> To: [email protected]
> Subject: Re: RKM 7.6.04 import of articles from a third party location
>
> That is right Roger!
>
> Moreover since I have HTML files here, they need to be converted in a
> format
> where you can reach the point that you can map fields. But before reaching
> that state we have to deal with the HTML files and the formatting. I am not
> sure if you have dealt with this kind of a requirement before.
>
> On Wed, Jul 20, 2011 at 11:30 AM, Roger Justice <[email protected]> wrote:
>
> > ** Since this is a standard regular form you need to review creating an
> > RKM artical and see what is in each field and then use the import tool to
> > map the external fields to the internal fields. I reviewed the RKM admin
> > guide and it does not have any import instructions.
> >
> >
> >
> > -----Original Message-----
> > From: Arnab Baral <[email protected]>
> > To: arslist <[email protected]>
> > Sent: Tue, Jul 19, 2011 7:07 pm
> > Subject: Re: RKM 7.6.04 import of articles from a third party location
> >
> > ** Hi Roger,
> >
> > Sorry to bother you here. But do you have a step-by-step procedure that
> > explains how it should be done?
> >
> > On Wed, Jul 20, 2011 at 11:04 AM, Roger Justice <[email protected]>
> wrote:
> >
> >> ** Convert them to a csv file and use the import tool.
> >>
> >>
> >>
> >>  -----Original Message-----
> >> From: Arnab Baral <[email protected]>
> >> To: arslist <[email protected]>
> >>  Sent: Tue, Jul 19, 2011 6:10 pm
> >> Subject: Re: RKM 7.6.04 import of articles from a third party location
> >>
> >> ** Hi Roger,
> >>
> >>
> >> Thanks for the reply.
> >>
> >> Could you please suggest how can I import HTML format articles into RKM
> >> 7.6.04?
> >>
> >> On Wed, Jul 20, 2011 at 10:03 AM, Roger Justice <[email protected]
> >wrote:
> >>
> >>> ** RKM 7.6.04 does not use XML format. It is a ARS regular form that
> you
> >>> can use the import tool with.
> >>>
> >>>
> >>>
> >>> -----Original Message-----
> >>> From: Arnab Baral <[email protected]>
> >>> To: arslist <[email protected]>
> >>> Sent: Tue, Jul 19, 2011 5:41 pm
> >>> Subject: RKM 7.6.04 import of articles from a third party location
> >>>
> >>> ** Hi All,
> >>>
> >>>
> >>> This is critical and urgent!
> >>>
> >>> Can somebody help me with import of articles located in a sharepoint in
> >>> client location? The files can be extracted in HTML format and put in
> the
> >>> remedy server.
> >>>
> >>> I have found some external convertor tools to convert the files to
> >>> relevant XML format. But failed to convert them.
> >>>
> >>> Can somebody help in this kind of a requirement?
> >>>
> >>> --
> >>> *With Great Regards,
> >>> Arnab Baral*
> >>>
> >>>
> >>>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> >>>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> >>
> >>
> >>
> >>
> >> --
> >> *With Great Regards,
> >> Arnab Baral*
> >>
> >>
> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> >>    _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> >>
> >
> >
> >
> > --
> > *With Great Regards,
> > Arnab Baral*
> >
> >
> > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> >  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> >
>
>
>
> --
> *With Great Regards,
> Arnab Baral*
>
>
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-- 
*With Great Regards,
Arnab Baral*

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