There are all sorts of problems with the Work Info in 7.6.04.01, especially in Firefox. We have an Issue open on this, but no resolution as yet.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Swanand Deshpande Sent: Monday, August 29, 2011 6:07 PM To: [email protected] Subject: Incident Work Info record in 7.6.04 is locked When create a work info, enter information into the Notes field. Then if leave and try to re-edit before saving work info record, the field is locked. Workaround is to click on the edit icon to the right, and can then add info to the Notes field. Is there any fix available for this defect? Is BMC aware of this defect? Thanks -Swanand _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
