you could create a console of hot links.. I suppose... for each person.. using $USER$ And $GROUPS$ and etc.. as part of the link (resolved of course) I can think of a couple of ways to do that..
Just to get the Juices Flowing.. On Tue, Aug 30, 2011 at 3:31 PM, Joe Martin D'Souza <[email protected]>wrote: > I haven't gone through the Remedy documentations with regards to this > specific topic... But here's the general idea that I have become familiar > with.. > > Windows keyboard shortcuts for all non browser based applications can be > customized at the time of building those applications. This is because these > applications can make use of a wider variety of windows command shells and > extensions.. > > Web browsers however are limited on what they can use. So over the web you > will have the use of only those shortcuts that are native to the browser. > These are the list of browser based shortcuts that are available for use on > IE. It’s along the same line of reasons why the web will not support macros > or run process actions of basic windows commands. > > http://support.microsoft.com/**kb/306832<http://support.microsoft.com/kb/306832> > > I am not aware of any java based functions that you could use to build what > you are expecting. > > > Joe > > > > -----Original Message----- From: Sanford, Claire > Sent: Tuesday, August 30, 2011 3:13 PM Newsgroups: > public.remedy.arsystem.general > To: [email protected] > > Subject: Re: 7.6.04 ITSM Web Keyboard Shortcuts > > Via the Web. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Joe Martin D'Souza > Sent: Tuesday, August 30, 2011 2:02 PM > To: [email protected] > Subject: Re: 7.6.04 ITSM Web Keyboard Shortcuts > > Since you mention 7.6.04 whose consoles are only supported over the web, > and not the thick client, are you trying to use keyboard shortcuts over the > web? > Or the thick client? > > Joe > > -----Original Message----- > From: Sanford, Claire > Sent: Tuesday, August 30, 2011 2:22 PM Newsgroups: > public.remedy.arsystem.general > To: [email protected] > Subject: 7.6.04 ITSM Web Keyboard Shortcuts > > Is there a set of keyboard Shortcuts for the ITSM 7.6.4 version of Remedy? > I've looked through the manuals and only found a few based on Section 508 > rules. > I have some users who are very Keyboard driven and when we move them to the > web tool, they are going to ask for the shortcuts. > > We have tried a few of the ones that work on the user tool and they do not > work. Specifically "Copy to New" and "Copy All". > > Thank you! > > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > claire.sanford@**memorialhermann.org <[email protected]> > > ______________________________**______________________________** > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 > www.wwrug.com ARSList: "Where the Answers Are" > > ______________________________**______________________________** > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ______________________________**______________________________** > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
