Since you mention 7.6.04 whose consoles are only supported over the web, and
not the thick client, are you trying to use keyboard shortcuts over the web?
Or the thick client?
Joe
-----Original Message-----
From: Sanford, Claire
Sent: Tuesday, August 30, 2011 2:22 PM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: 7.6.04 ITSM Web Keyboard Shortcuts
Is there a set of keyboard Shortcuts for the ITSM 7.6.4 version of Remedy?
I've looked through the manuals and only found a few based on Section 508
rules.
I have some users who are very Keyboard driven and when we move them to the
web tool, they are going to ask for the shortcuts.
We have tried a few of the ones that work on the user tool and they do not
work. Specifically "Copy to New" and "Copy All".
Thank you!
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
[email protected]
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