Have they replace Save & Next yet? I am missing my Ctrl+Y
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Misi Mladoniczky
Sent: Tuesday, August 30, 2011 10:42 PM
To: [email protected]
Subject: Re: 7.6.04 ITSM Web Keyboard Shortcuts
Hi,
A couple of these works in Mid-Tier on Ubuntu, others do not. For
example:
- CTRL-ALT+L locks my windows session (password to resume)
- CTRL-ALT-F2/F3 switches to prompt login in Linux
I am very used to keyboard shortcuts in the native client, and I have
made wide use of the possibility to create your own shortcuts for many
of my clients where speed and repetitive work is done.
It is very bad that we have lost much of this...
Best Regards - Misi, RRR AB, http://www.rrr.se
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> There are still some keyboard shortcuts for the MT. It is on page 136
> of the 7.6.04 Mid Tier Guide (it is in older version too).
>
> Let's try an image:
> [image: MT_Keyboardshortcuts.jpg]
>
> Jason
>
> On Tue, Aug 30, 2011 at 12:31 PM, Joe Martin D'Souza
> <[email protected]>wrote:
>
>> I haven't gone through the Remedy documentations with regards to this
>> specific topic... But here's the general idea that I have become
>> familiar with..
>>
>> Windows keyboard shortcuts for all non browser based applications can
>> be customized at the time of building those applications. This is
>> because these applications can make use of a wider variety of windows
>> command shells and extensions..
>>
>> Web browsers however are limited on what they can use. So over the
>> web you will have the use of only those shortcuts that are native to
>> the browser.
>> These are the list of browser based shortcuts that are available for
>> use on IE. It's along the same line of reasons why the web will not
>> support macros or run process actions of basic windows commands.
>>
>> http://support.microsoft.com/**kb/306832<http://support.microsoft.com
>> /kb/306832>
>>
>> I am not aware of any java based functions that you could use to
>> build what you are expecting.
>>
>>
>> Joe
>>
>>
>>
>> -----Original Message----- From: Sanford, Claire
>> Sent: Tuesday, August 30, 2011 3:13 PM Newsgroups:
>> public.remedy.arsystem.general
>> To: [email protected]
>>
>> Subject: Re: 7.6.04 ITSM Web Keyboard Shortcuts
>>
>> Via the Web.
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList) [mailto:
>> [email protected]] On Behalf Of Joe Martin D'Souza
>> Sent: Tuesday, August 30, 2011 2:02 PM
>> To: [email protected]
>> Subject: Re: 7.6.04 ITSM Web Keyboard Shortcuts
>>
>> Since you mention 7.6.04 whose consoles are only supported over the
>> web, and not the thick client, are you trying to use keyboard
>> shortcuts over the web?
>> Or the thick client?
>>
>> Joe
>>
>> -----Original Message-----
>> From: Sanford, Claire
>> Sent: Tuesday, August 30, 2011 2:22 PM Newsgroups:
>> public.remedy.arsystem.general
>> To: [email protected]
>> Subject: 7.6.04 ITSM Web Keyboard Shortcuts
>>
>> Is there a set of keyboard Shortcuts for the ITSM 7.6.4 version of
>> Remedy?
>> I've looked through the manuals and only found a few based on Section
>> 508
>> rules.
>> I have some users who are very Keyboard driven and when we move them
>> to the web tool, they are going to ask for the shortcuts.
>>
>> We have tried a few of the ones that work on the user tool and they
>> do not work. Specifically "Copy to New" and "Copy All".
>>
>> Thank you!
>>
>>
>> Claire Sanford
>> Information Systems Division
>> Memorial Hermann Healthcare System
>> claire.sanford@**memorialhermann.org
>> <[email protected]>
>>
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>
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