Re: User Tool and win7

Vaibhav Singhal Thu, 15 Sep 2011 16:09:54 -0700

Hi David,

Thanks for prompt response :)

I forgot to mention this - it's on 64 bit SP1 win 7 Virtual Desktop

Regards,

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Easter, David [david_eas...@bmc.com]
Sent: Friday, September 16, 2011 4:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool and win7

Remedy User client is supported on Windows 7. It’s just not supported on 64-bit Windows 7 (or XP). From the compatibility matrix:

AR System Client Supported Configurations

AR System supports the listed version of vendor products or higher.

Minimum Operating System Version

AR System Clients

Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) & Windows 7 [Professional, Enterprise, Ultimate] (32-bit only)

AR System User Tool

AR System Developer Studio

Windows 7 [Professional, Enterprise, Ultimate] (32-bit & 64-bit)

Windows 2003 (32 or x64)

AR System Developer Studio

-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal
Sent: Thursday, September 15, 2011 3:45 PM
To: arslist@ARSLIST.ORG
Subject: User Tool and win7

Hi List,

As far as I know, User Tool is not supported on Win7.

But, if UT installation directory is moved from XP machine to win7, it starts working!

Any thoughts about this?

Cheers!

Vaibhav

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Re: User Tool and win7

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