I had a similar issue when trying to install the RUT v6.3 on a Win7 workstation. Straight install does not work. Before you start, mouse of the install file and right click. Then go to Properties and then Compatibility. Check Run this program in compatibility mode for Windows XP.
Good Luck Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Patrick Zandi Sent: Thursday, September 15, 2011 7:27 PM To: [email protected] Subject: Re: User Tool and win7 ** I have also found that 7.6.04.01 client on a server without flash (because flash cannot be put on servers) octet crashes! Sent from my iPhone so typo's or funky words can and do happen! On Sep 15, 2011, at 7:08 PM, Vaibhav Singhal <[email protected]<mailto:[email protected]>> wrote: ** Hi David, Thanks for prompt response :) I forgot to mention this - it's on 64 bit SP1 win 7 Virtual Desktop Regards, Vaibhav ________________________________ From: Action Request System discussion list(ARSList) [[email protected]<mailto:[email protected]>] On Behalf Of Easter, David [[email protected]<mailto:[email protected]>] Sent: Friday, September 16, 2011 4:31 AM To: [email protected]<mailto:[email protected]> Subject: Re: User Tool and win7 ** Remedy User client is supported on Windows 7. It’s just not supported on 64-bit Windows 7 (or XP). From the compatibility matrix: AR System Client Supported Configurations AR System supports the listed version of vendor products or higher. Minimum Operating System Version AR System Clients Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) & Windows 7 [Professional, Enterprise, Ultimate] (32-bit only) AR System User Tool AR System Developer Studio Windows 7 [Professional, Enterprise, Ultimate] (32-bit & 64-bit) Windows 2003 (32 or x64) AR System Developer Studio -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Vaibhav Singhal Sent: Thursday, September 15, 2011 3:45 PM To: [email protected]<mailto:[email protected]> Subject: User Tool and win7 ** Hi List, As far as I know, User Tool is not supported on Win7. But, if UT installation directory is moved from XP machine to win7, it starts working! Any thoughts about this? Cheers! Vaibhav ________________________________ ::DISCLAIMER:: ----------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. ----------------------------------------------------------------------------------------------------------------------- _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
