We have been testing Win 7 (64bits) and RUT 7.6.4 for the past 3 months now. The only issue was with the consoles. But since we upgraded the RAM to 4Gb, we no longer have problems with the consoles at all.
The only other "bug" is with the spell checker with Office2010. You need to Alt + Tab to find it again while using spell check. But as for Win 7 (64 Bits) and the Remedy User Tool 7.6.4 we are giving it a green light here. Thank you, Pascale Sterrett shawn.pier...@sug.com Sent by: arslist@ARSLIST.ORG 09/16/2011 06:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: User Tool and win7 ** It works for me on my laptop which is Windows 7 Enterprise 64-bit. That’s not to say that it doesn’t crash on occasion, but it generally works. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 15, 2011 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: User Tool and win7 ** However I have had no problems so far working on a 64 bit Windows 7 Home Premium Edition and the User tool.. So far at least and its been a while I have used it on it.. Apart from the consoles that are not supported which is as expected I do not have a problem with the tool itself.. Joe From: Easter, David Sent: Thursday, September 15, 2011 7:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: User Tool and win7 ** Remedy User client is supported on Windows 7. It’s just not supported on 64-bit Windows 7 (or XP). From the compatibility matrix: AR System Client Supported Configurations AR System supports the listed version of vendor products or higher. Minimum Operating System Version AR System Clients Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) & Windows 7 [Professional, Enterprise, Ultimate] (32-bit only) AR System User Tool AR System Developer Studio Windows 7 [Professional, Enterprise, Ultimate] (32-bit & 64-bit) Windows 2003 (32 or x64) AR System Developer Studio -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Thursday, September 15, 2011 3:45 PM To: arslist@ARSLIST.ORG Subject: User Tool and win7 ** Hi List, As far as I know, User Tool is not supported on Win7. But, if UT installation directory is moved from XP machine to win7, it starts working! Any thoughts about this? Cheers! Vaibhav ::DISCLAIMER:: ----------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. ----------------------------------------------------------------------------------------------------------------------- _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
