Turn on the arfork, filter, and client side active link logs. They will tell you more. Basically you have a set fields action in a piece of workflow that runs a server side process. That process is not returning the expected exit code, hence the error. Log it when you receive the error through the midtier, get the logs; do the same through the user tool and collect the logs. Compare the server side process that is executed and see what's different between the two.
Axton Grams On Tue, Sep 20, 2011 at 1:10 PM, Anders Lauri <[email protected]> wrote: > Hi, > > I'm running an ARS 7.6.04 as well Atrium CMDB suite with AIE 7.6.04 on > Windows 2003, all services are running with local admin. rights. My mid tier > is running on Fedora 15, there is no firewalls between these servers. > > The problem I have is this: > > Everytime I try and stop an AIE instance using the Mid Tier service, I get > the following error message (I can stop the services via the user tool): > > A failure occurred in the process used by the Set Fields action. (ARERR > 9281) > > The Mid Tier log provide me the following (in debug mode): > > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: url= > http://192.168.44.14:8080/arsys/BackChannel/?param=493%2FServerRunProcess%2F1%2F013%2F192.168.44.1031%2FEIE%3ACD-I_StopInstanceClicked-301%2F31%2F09%2F46006010315%2F3%2F2%2F-12%2F-63%2F-2826%2F3%2F4%2Froot13%2F192.168.44.100%2F11%2F3%2F1%2F41%2F41%2F046%2F4%2F9%2F4600601279%2F5368709719%2F5369400999%2F300034200275%2F4%2F71%2FANDERS-43B3B635%2CARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001%3B120%2FObcagHlFW5rt1nu6tAk5XCZExFvZ5HUqKz3tdB1P3rmA4Mgi%2BT1vKheA9k8dDINrTEQSkY6AmVDp2eH3xCyg1EYPw0z3TnNl%2BK5DtFZ9se7hz9Q3VVO7yQ%3D%3D15%2FANDERS-43B3B63554%2FARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_00114%2F4%2F1%2F41%2F41%2F41%2F4 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > cookie=G="9069ca78e7450a28:5f829c38:1328616dd62:-8000"; > JSESSIONID=E397D8E127191DCCA4050909AD909461; P=1; st=5400; lt=60; > GKW=%7B14%3A%7Bn%3A%22LASTID%22%2Ct%3A6%2Cv%3A%22000000000000026%22%7D%2C15%3A%7Bn%3A%22LASTCOUNT%22%2Ct%3A7%2Cv%3A1%7D%7D; > wARRoot1316539478899=1; T=1 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: > SessionID=E397D8E127191DCCA4050909AD909461 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.PERFORMANCE) : Backchannel > start: ServerRunProcess > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : --> > ServerRunProcess > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mWindowId=0 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > mServer=192.168.44.10 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > mAlName=EIE:CD-I_StopInstanceClicked-30 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mActIdx=3 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mTs=0 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mFid=460060103 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > mKeywordIds=-1,-6,-28 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > mKeywordVals=root,192.168.44.10, > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > mKeywordTypes=4,4,0 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > mFieldIds=460060127,536870971,536940099,300034200 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > mFieldVals=ANDERS-43B3B635,ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001;,ObcagHlFW5rt1nu6tAk5XCZExFvZ5HUqKz3tdB1P3rmA4Mgi+T1vKheA9k8dDINrTEQSkY6AmVDp2eH3xCyg1EYPw0z3TnNl+K5DtFZ9se7hz9Q3VVO7yQ==,ANDERS-43B3B635,ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > mFieldTypes=4,4,4,4 > Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.PERFORMANCE) : API > executeprocess time = 34 > Sep 20, 2011 7:59:58 PM - SEVERE (com.remedy.log.SERVLET) : GoatException > during NDXRequest: > 1/013/192.168.44.1031/EIE:CD-I_StopInstanceClicked-301/31/09/46006010315/3/2/-12/-63/-2826/3/4/root13/ > 192.168.44.100/11/3/1/41/41/046/4/9/4600601279/5368709719/5369400999/300034200275/4/71/ANDERS-43B3B635,ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001;120/ObcagHlFW5rt1nu6tAk5XCZExFvZ5HUqKz3tdB1P3rmA4Mgi+T1vKheA9k8dDINrTEQSkY6AmVDp2eH3xCyg1EYPw0z3TnNl+K5DtFZ9se7hz9Q3VVO7yQ==15/ANDERS-43B3B63554/ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_00114/4/1/41/41/41/4 > = > ARERR [9281] A failure occurred in the process used by the Set Fields > action. > at > com.remedy.arsys.backchannel.ServerRunProcessAgent.process(Unknown Source) > at com.remedy.arsys.backchannel.NDXRequest.processRequest(Unknown > Source) > at com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source) > at com.remedy.arsys.backchannel.EntryListBase.<init>(Unknown Source) > at com.remedy.arsys.backchannel.NDXServerRunProcess.<init>(Unknown > Source) > at com.remedy.arsys.backchannel.ServerRunProcessAgent.<init>(Unknown > Source) > at com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown > Source) > at com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown > Source) > at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) > at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) > at > org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) > at > org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) > at > org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) > at > org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) > at > org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) > at > org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) > at > org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) > at > org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291) > at > org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) > at > org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602) > at > org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) > at java.lang.Thread.run(Thread.java:679) > Caused by: ERROR (9281): A failure occurred in the process used by the Set > Fields action.; > ... 24 more > > > Any idea to what might cause this would be greatful. > > Thanks in advance. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
