Hi, Thanks for the help, all. I have gone through the logs, no access denied and I have not found any ARSERR of the same code, extremly weird since ARS is returning that. I need to create a support case for this.
Question, the aiexfer utility is not suppose to be placed on the mid tier also, but merely with the Atrium/ARS installation? Anders Earlier I saw a lot of issues if you tried to do something in AIE with a different user than the user AIE is set up with, not sure if this is still an issue with newer versions of AR System and AIE. -- J 2011/9/21 Jason Miller <[email protected]>: > ** There are some features of AIE that just won't work with the Mid Tier > (one reason BMC still needs to ship the User Tool until AIE had been > replaced [by AI]). I do see to remember this function working form Mid Tier > though. > What I have seen is the process in the set fields action that runs the > command on the server uses the stored password from the configuration and > with the currently logged in user's Username when building the command. The > run process fails because of an authentication issue. Maybe turn on User > logging on the server to verify you don't see a failed login attempt each > time you press the button. User logging has helped me troubleshoot some odd > AIE behaviors in the past. > Jason > > On Tue, Sep 20, 2011 at 2:10 PM, Anders Lauri <[email protected]> wrote: >> >> Hi, >> >> I'm running an ARS 7.6.04 as well Atrium CMDB suite with AIE 7.6.04 on >> Windows 2003, all services are running with local admin. rights. My mid tier >> is running on Fedora 15, there is no firewalls between these servers. >> >> The problem I have is this: >> >> Everytime I try and stop an AIE instance using the Mid Tier service, I get >> the following error message (I can stop the services via the user tool): >> >> A failure occurred in the process used by the Set Fields action. (ARERR >> 9281) >> >> The Mid Tier log provide me the following (in debug mode): >> >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: >> url=http://192.168.44.14:8080/arsys/BackChannel/?param=493%2FServerRunProcess%2F1%2F013%2F192.168.44.1031%2FEIE%3ACD-I_StopInstanceClicked-301%2F31%2F09%2F46006010315%2F3%2F2%2F-12%2F-63%2F-2826%2F3%2F4%2Froot13%2F192.168.44.100%2F11%2F3%2F1%2F41%2F41%2F046%2F4%2F9%2F4600601279%2F5368709719%2F5369400999%2F300034200275%2F4%2F71%2FANDERS-43B3B635%2CARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001%3B120%2FObcagHlFW5rt1nu6tAk5XCZExFvZ5HUqKz3tdB1P3rmA4Mgi%2BT1vKheA9k8dDINrTEQSkY6AmVDp2eH3xCyg1EYPw0z3TnNl%2BK5DtFZ9se7hz9Q3VVO7yQ%3D%3D15%2FANDERS-43B3B63554%2FARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_00114%2F4%2F1%2F41%2F41%2F41%2F4 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : >> cookie=G="9069ca78e7450a28:5f829c38:1328616dd62:-8000"; >> JSESSIONID=E397D8E127191DCCA4050909AD909461; P=1; st=5400; lt=60; >> GKW=%7B14%3A%7Bn%3A%22LASTID%22%2Ct%3A6%2Cv%3A%22000000000000026%22%7D%2C15%3A%7Bn%3A%22LASTCOUNT%22%2Ct%3A7%2Cv%3A1%7D%7D; >> wARRoot1316539478899=1; T=1 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: >> SessionID=E397D8E127191DCCA4050909AD909461 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.PERFORMANCE) : Backchannel >> start: ServerRunProcess >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : --> >> ServerRunProcess >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mWindowId=0 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : >> mServer=192.168.44.10 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : >> mAlName=EIE:CD-I_StopInstanceClicked-30 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mActIdx=3 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mTs=0 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mFid=460060103 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : >> mKeywordIds=-1,-6,-28 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : >> mKeywordVals=root,192.168.44.10, >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : >> mKeywordTypes=4,4,0 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : >> mFieldIds=460060127,536870971,536940099,300034200 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : >> mFieldVals=ANDERS-43B3B635,ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001;,ObcagHlFW5rt1nu6tAk5XCZExFvZ5HUqKz3tdB1P3rmA4Mgi+T1vKheA9k8dDINrTEQSkY6AmVDp2eH3xCyg1EYPw0z3TnNl+K5DtFZ9se7hz9Q3VVO7yQ==,ANDERS-43B3B635,ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : >> mFieldTypes=4,4,4,4 >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.PERFORMANCE) : API >> executeprocess time = 34 >> Sep 20, 2011 7:59:58 PM - SEVERE (com.remedy.log.SERVLET) : GoatException >> during NDXRequest: >> 1/013/192.168.44.1031/EIE:CD-I_StopInstanceClicked-301/31/09/46006010315/3/2/-12/-63/-2826/3/4/root13/192.168.44.100/11/3/1/41/41/046/4/9/4600601279/5368709719/5369400999/300034200275/4/71/ANDERS-43B3B635,ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001;120/ObcagHlFW5rt1nu6tAk5XCZExFvZ5HUqKz3tdB1P3rmA4Mgi+T1vKheA9k8dDINrTEQSkY6AmVDp2eH3xCyg1EYPw0z3TnNl+K5DtFZ9se7hz9Q3VVO7yQ==15/ANDERS-43B3B63554/ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_00114/4/1/41/41/41/4 >> = > ARERR [9281] A failure occurred in the process used by the Set Fields >> action. >> at >> com.remedy.arsys.backchannel.ServerRunProcessAgent.process(Unknown Source) >> at com.remedy.arsys.backchannel.NDXRequest.processRequest(Unknown >> Source) >> at com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source) >> at com.remedy.arsys.backchannel.EntryListBase.<init>(Unknown >> Source) >> at com.remedy.arsys.backchannel.NDXServerRunProcess.<init>(Unknown >> Source) >> at >> com.remedy.arsys.backchannel.ServerRunProcessAgent.<init>(Unknown Source) >> at com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown >> Source) >> at com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown >> Source) >> at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) >> at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) >> at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) >> at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) >> at >> org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) >> at >> org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) >> at >> org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) >> at >> org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) >> at >> org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) >> at >> org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) >> at >> org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) >> at >> org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291) >> at >> org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) >> at >> org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602) >> at >> org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) >> at java.lang.Thread.run(Thread.java:679) >> Caused by: ERROR (9281): A failure occurred in the process used by the Set >> Fields action.; >> ... 24 more >> >> >> Any idea to what might cause this would be greatful. >> >> Thanks in advance. >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
