I just verified (logged in as the AIE service account) that I can click buttons that call aiexfer (start/stop/refresh) without error in the MT (7.6.04 SP1). Definitely make sure you are logging in as the AR account AIE is configured to use for all of its processing.
AH!!! One feature we encounter early on... Try clicking the Close button in the upper right corner (you may have to go to the the Data Exchanges page; that is where I always did it from anyways). The AIE service account's password gets hashed in a form. There was an issue where this password would become incorrect and clicking the Close button set it back to what it should be. I never understood what the Close button had to do with setting the password but it works. Jason On Wed, Sep 21, 2011 at 8:27 AM, Anders Lauri <[email protected]> wrote: > Hi, > > Thanks for the help, all. I have gone through the logs, no access denied > and I have not found any ARSERR of the same code, extremly weird since ARS > is returning that. I need to create a support case for this. > > Question, the aiexfer utility is not suppose to be placed on the mid tier > also, but merely with the Atrium/ARS installation? > > Anders > > > Earlier I saw a lot of issues if you tried to do something in AIE with > a different user than the user AIE is set up with, not sure if this is > still an issue with newer versions of AR System and AIE. > > -- > J > > 2011/9/21 Jason Miller <[email protected]>: > > ** There are some features of AIE that just won't work with the Mid Tier > > (one reason BMC still needs to ship the User Tool until AIE had been > > replaced [by AI]). I do see to remember this function working form Mid > Tier > > though. > > What I have seen is the process in the set fields action that runs the > > command on the server uses the stored password from the configuration > and > > with the currently logged in user's Username when building the command. > The > > run process fails because of an authentication issue. Maybe turn on User > > logging on the server to verify you don't see a failed login attempt each > > time you press the button. User logging has helped me troubleshoot some > odd > > AIE behaviors in the past. > > Jason > > > > On Tue, Sep 20, 2011 at 2:10 PM, Anders Lauri <[email protected]> > wrote: > >> > >> Hi, > >> > >> I'm running an ARS 7.6.04 as well Atrium CMDB suite with AIE 7.6.04 on > >> Windows 2003, all services are running with local admin. rights. My mid > tier > >> is running on Fedora 15, there is no firewalls between these servers. > >> > >> The problem I have is this: > >> > >> Everytime I try and stop an AIE instance using the Mid Tier service, I > get > >> the following error message (I can stop the services via the user tool): > >> > >> A failure occurred in the process used by the Set Fields action. (ARERR > >> 9281) > >> > >> The Mid Tier log provide me the following (in debug mode): > >> > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: > >> url= > http://192.168.44.14:8080/arsys/BackChannel/?param=493%2FServerRunProcess%2F1%2F013%2F192.168.44.1031%2FEIE%3ACD-I_StopInstanceClicked-301%2F31%2F09%2F46006010315%2F3%2F2%2F-12%2F-63%2F-2826%2F3%2F4%2Froot13%2F192.168.44.100%2F11%2F3%2F1%2F41%2F41%2F046%2F4%2F9%2F4600601279%2F5368709719%2F5369400999%2F300034200275%2F4%2F71%2FANDERS-43B3B635%2CARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001%3B120%2FObcagHlFW5rt1nu6tAk5XCZExFvZ5HUqKz3tdB1P3rmA4Mgi%2BT1vKheA9k8dDINrTEQSkY6AmVDp2eH3xCyg1EYPw0z3TnNl%2BK5DtFZ9se7hz9Q3VVO7yQ%3D%3D15%2FANDERS-43B3B63554%2FARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_00114%2F4%2F1%2F41%2F41%2F41%2F4 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > >> cookie=G="9069ca78e7450a28:5f829c38:1328616dd62:-8000"; > >> JSESSIONID=E397D8E127191DCCA4050909AD909461; P=1; st=5400; lt=60; > >> > GKW=%7B14%3A%7Bn%3A%22LASTID%22%2Ct%3A6%2Cv%3A%22000000000000026%22%7D%2C15%3A%7Bn%3A%22LASTCOUNT%22%2Ct%3A7%2Cv%3A1%7D%7D; > >> wARRoot1316539478899=1; T=1 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: > >> SessionID=E397D8E127191DCCA4050909AD909461 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.PERFORMANCE) : > Backchannel > >> start: ServerRunProcess > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : --> > >> ServerRunProcess > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mWindowId=0 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > >> mServer=192.168.44.10 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > >> mAlName=EIE:CD-I_StopInstanceClicked-30 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mActIdx=3 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mTs=0 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : mFid=460060103 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > >> mKeywordIds=-1,-6,-28 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > >> mKeywordVals=root,192.168.44.10, > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > >> mKeywordTypes=4,4,0 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > >> mFieldIds=460060127,536870971,536940099,300034200 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > >> > mFieldVals=ANDERS-43B3B635,ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001;,ObcagHlFW5rt1nu6tAk5XCZExFvZ5HUqKz3tdB1P3rmA4Mgi+T1vKheA9k8dDINrTEQSkY6AmVDp2eH3xCyg1EYPw0z3TnNl+K5DtFZ9se7hz9Q3VVO7yQ==,ANDERS-43B3B635,ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.SERVLET) : > >> mFieldTypes=4,4,4,4 > >> Sep 20, 2011 7:59:58 PM - FINE (com.remedy.log.PERFORMANCE) : API > >> executeprocess time = 34 > >> Sep 20, 2011 7:59:58 PM - SEVERE (com.remedy.log.SERVLET) : > GoatException > >> during NDXRequest: > >> > 1/013/192.168.44.1031/EIE:CD-I_StopInstanceClicked-301/31/09/46006010315/3/2/-12/-63/-2826/3/4/root13/ > 192.168.44.100/11/3/1/41/41/046/4/9/4600601279/5368709719/5369400999/300034200275/4/71/ANDERS-43B3B635,ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_001;120/ObcagHlFW5rt1nu6tAk5XCZExFvZ5HUqKz3tdB1P3rmA4Mgi+T1vKheA9k8dDINrTEQSkY6AmVDp2eH3xCyg1EYPw0z3TnNl+K5DtFZ9se7hz9Q3VVO7yQ==15/ANDERS-43B3B63554/ARS_ANDERS-43B3B635(5000)_EIE_ANDERS-43B3B635_Inst_00114/4/1/41/41/41/4 > >> = > ARERR [9281] A failure occurred in the process used by the Set > Fields > >> action. > >> at > >> com.remedy.arsys.backchannel.ServerRunProcessAgent.process(Unknown > Source) > >> at com.remedy.arsys.backchannel.NDXRequest.processRequest(Unknown > >> Source) > >> at com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source) > >> at com.remedy.arsys.backchannel.EntryListBase.<init>(Unknown > >> Source) > >> at > com.remedy.arsys.backchannel.NDXServerRunProcess.<init>(Unknown > >> Source) > >> at > >> com.remedy.arsys.backchannel.ServerRunProcessAgent.<init>(Unknown > Source) > >> at com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown > >> Source) > >> at com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown > >> Source) > >> at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown > Source) > >> at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) > >> at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) > >> at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) > >> at > >> > org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) > >> at > >> > org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) > >> at > >> > org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) > >> at > >> > org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) > >> at > >> > org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) > >> at > >> > org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) > >> at > >> > org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) > >> at > >> > org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291) > >> at > >> > org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) > >> at > >> > org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602) > >> at > >> org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) > >> at java.lang.Thread.run(Thread.java:679) > >> Caused by: ERROR (9281): A failure occurred in the process used by the > Set > >> Fields action.; > >> ... 24 more > >> > >> > >> Any idea to what might cause this would be greatful. > >> > >> Thanks in advance. > >> > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
