Trying to understand how Remedy works from a customization perspective.. We have Incident, Asset, Change and Release Management currently running in our environment, 7.5
Is there a DB for each module or does Remedy contain 1 DB that all modules map to? When we customize (add a field to a form), how difficult is that? Can a new field be mapped to an unpopulated field in the DB? What are the best practices for customizing? (right now, looking to customize Incident) Any guidance would be greatly appreciated! thanks c ********************************************************************** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ********************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
