Hi,
It is only one database.
It is easy to add a field. The server will automatically add a column to
the form-specific table.
It is NOT that easy to maintain or do correct customization of ITSM
applications.
In theory, this will be easier when you are on 7.6.04 and later, as you
can separate your customizations/overlays from the base functionality
supplied by BMC.
Best Practices, or so I believe:
- Change no objects, only add things.
- If a change is needed, disable/hide the original object and add yours
with a similar name. I would suggest to start with the same name, and then
add a suffix for your own stuff.
>From a maintenance perspective, I suggest that you DOCUMENT EVERYTHING you
do, and then redo/check these changes after you do a new install/upgrade
in the future.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
>
> Trying to understand how Remedy works from a customization perspective..
>
> We have Incident, Asset, Change and Release Management currently running
> in
> our environment, 7.5
>
> Is there a DB for each module or does Remedy contain 1 DB that all
> modules
> map to?
> When we customize (add a field to a form), how difficult is that?
> Can a new field be mapped to an unpopulated field in the DB?
> What are the best practices for customizing? (right now, looking to
> customize Incident)
>
> Any guidance would be greatly appreciated!
>
> thanks
> c
> **********************************************************************
> This e-mail and any files transmitted with it may contain
> confidential information and is intended solely for use by
> the individual to whom it is addressed. If you received
> this e-mail in error, please notify the sender, do not
> disclose its contents to others and delete it from your
> system.
>
> **********************************************************************
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
