That documentation is a work in progress, but we decided to publish it so it
becomes an available resource for those who want to access it while its
being documented..
To answer Christine's email, it’s a single repository for all AR System
based applications such as Incident, Problem, Asset and Change which include
the CMDB component.
Maybe I'll add a section about the underlying DB in that documentation..
Joe
-----Original Message-----
From: Misi Mladoniczky
Sent: Tuesday, October 11, 2011 2:02 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Remedy DB / customization - Basic question
Hi,
And here is a document at BMCDN:
https://communities.bmc.com/communities/docs/DOC-17063
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Trying to understand how Remedy works from a customization perspective..
We have Incident, Asset, Change and Release Management currently running
in
our environment, 7.5
Is there a DB for each module or does Remedy contain 1 DB that all
modules
map to?
When we customize (add a field to a form), how difficult is that?
Can a new field be mapped to an unpopulated field in the DB?
What are the best practices for customizing? (right now, looking to
customize Incident)
Any guidance would be greatly appreciated!
thanks
c
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