Documenting the underlying DB is a great idea!  Joe, you rock!

Jason

On Tue, Oct 11, 2011 at 1:11 PM, Joe Martin D'Souza <[email protected]>wrote:

> That documentation is a work in progress, but we decided to publish it so
> it becomes an available resource for those who want to access it while its
> being documented..
>
> To answer Christine's email, it’s a single repository for all AR System
> based applications such as Incident, Problem, Asset and Change which include
> the CMDB component.
>
> Maybe I'll add a section about the underlying DB in that documentation..
>
> Joe
>
> -----Original Message----- From: Misi Mladoniczky
> Sent: Tuesday, October 11, 2011 2:02 PM Newsgroups:
> public.remedy.arsystem.general
> To: [email protected]
> Subject: Re: Remedy DB / customization - Basic question
>
>
> Hi,
>
> And here is a document at BMCDN:
> https://communities.bmc.com/**communities/docs/DOC-17063<https://communities.bmc.com/communities/docs/DOC-17063>
>
>       Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>
>> Trying to understand how Remedy works from a customization perspective..
>>
>> We have Incident, Asset, Change and Release Management currently running
>> in
>> our environment, 7.5
>>
>> Is there a DB for each module or does Remedy contain 1 DB that all
>> modules
>> map to?
>> When we customize (add a field to a form), how difficult is that?
>> Can a new field be mapped to an unpopulated field in the DB?
>> What are the best practices for customizing? (right now, looking to
>> customize Incident)
>>
>> Any guidance would be greatly appreciated!
>>
>> thanks
>> c
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