Thank Christine for bringing that one up :-).. Sometimes in an effort such as this, it may be a good idea to see what newbies may want to see so they could use it as a stepping stone to smoothen the learning curve..
Joe From: Jason Miller Sent: Tuesday, October 11, 2011 4:29 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Remedy DB / customization - Basic question ** Documenting the underlying DB is a great idea! Joe, you rock! Jason On Tue, Oct 11, 2011 at 1:11 PM, Joe Martin D'Souza <[email protected]> wrote: That documentation is a work in progress, but we decided to publish it so it becomes an available resource for those who want to access it while its being documented.. To answer Christine's email, it’s a single repository for all AR System based applications such as Incident, Problem, Asset and Change which include the CMDB component. Maybe I'll add a section about the underlying DB in that documentation.. Joe -----Original Message----- From: Misi Mladoniczky Sent: Tuesday, October 11, 2011 2:02 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Remedy DB / customization - Basic question Hi, And here is a document at BMCDN: https://communities.bmc.com/communities/docs/DOC-17063 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Trying to understand how Remedy works from a customization perspective.. We have Incident, Asset, Change and Release Management currently running in our environment, 7.5 Is there a DB for each module or does Remedy contain 1 DB that all modules map to? When we customize (add a field to a form), how difficult is that? Can a new field be mapped to an unpopulated field in the DB? What are the best practices for customizing? (right now, looking to customize Incident) Any guidance would be greatly appreciated! thanks c ********************************************************************** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ********************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
