Submit them to BMC Support - they have tools that you/we don't to review the logs for errors that must be corrected.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Larry Barnes Sent: Thursday, October 20, 2011 9:52 AM To: [email protected] Subject: ITSM 7.5.0 upgrade attempt ** I'm running Remedy on a Windows 2003 server using SQL. I'm attempting to upgrade ITSM from 7.0.0 to 7.5.0. The install said it completed successfully but when I look at the install log I see a "boat load" of warnings; more than I can paste here (179 to be exact). I'm trying to decipher what these warnings mean; they all appear to be the related, I think. As I've discovered from past upgrades warnings maybe okay but they usually come back to haunt me with the next upgrade. Can someone point me in the right direction on how to decipher these warnings? (Oct 19 2011 03:40:27.345 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[Oct 19, 2011 3:40:27 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand]} (Oct 19 2011 03:40:27.361 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[INFO: LOG EVENT {Description=[Executing],Detail=[RIK command]}]} (Oct 19 2011 03:40:27.361 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[Oct 19, 2011 3:40:27 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand]} (Oct 19 2011 03:40:27.377 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[INFO: LOG EVENT {Description=[Command array],Detail=["C:\DOCUME~1\LARBAR~1\LOCALS~1\Temp\Utilities\rik\rik.exe" veradmin -x cdav5apprmd01 -t 0 -u Demo -p <not_displayed> -l D:\ITSMSU~1\CDAV5A~1\REMEDY~1\Logs\ITSMEX~1 -s 0 -B -L -C]}]} (Oct 19 2011 03:40:28.814 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand]} (Oct 19 2011 03:40:28.830 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[INFO: LOG EVENT {Description=[Execution result [resultType=COMPLETED,exitCode=0]]}]} (Oct 19 2011 03:40:28.830 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand]} (Oct 19 2011 03:40:28.845 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[INFO: LOG EVENT {Description=[Completed executing],Detail=[RIK command]}]} (Oct 19 2011 03:40:28.861 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM com.bmc.install.product.atriumfoundation.extloader.task.ExtLoaderARServerCredentialValidations]} (Oct 19 2011 03:40:28.861 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[INFO: LOG EVENT {Description=[AR Server administrator validation succeeded],Detail=[Result = 0]}]} (Oct 19 2011 03:40:28.877 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand]} (Oct 19 2011 03:40:28.877 PM -0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper, LOG EVENT {Description=[INFO: LOG EVENT {Description=[Executing],Detail=[RIK command]}]} Thanks for your time, Larry B. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
