We're good! I'm smiling, can't blame ya. Buddy Sent from my iPhone
On Mar 16, 2012, at 21:23, John Sundberg <[email protected]> wrote: > ** > (BTW - I hope you see my comments as fun/entertaining -- and hopefully > enlightening, I am not out to offend) > > If you saw a train wreck coming - and somebody said -- please ignore -- would > you/should you? > > I live this stuff - I love this stuff - I can't sit idly by and watch it > happen. > > Especially when - the only thing holding somebody back - is a questionable > policy :) > > A good (consultant/employee/human) fights for what is right - always. > > Against the tide, against the policy, etc… > > Truth always wins. > > (Now - are we sure the earth is round? even the Catholic Church can change > fundamental opinions) > > -John > > > On Fri, Mar 16, 2012 at 7:56 PM, Pat Zandi <[email protected]> wrote: > ** > I knew you could not pass even if I ask you not too..... ;-) > > Sent from my iPhone > > On Mar 16, 2012, at 20:50, John Sundberg <[email protected]> > wrote: > >> ** >> Patrick, >> >> >> You are right - nobody wants another tool. >> >> Heck, I don't want another tool. >> >> But thankfully - business can see past that restriction, or else, I am >> afraid - we would all be using Microsoft Excel to manage Incidents, Changes, >> CMDB, Word processing, etc... >> >> So - given the right info and education - business does see past the one >> tool approach. >> >> So - I would propose to your boss -- >> >> Instead of asking - "Would you like another tool?" >> >> Instead say: >> >> How would you like to: >> - minimize our changes to Remedy >> - simplify our future upgrades >> - build new forms and processes in "business time" not "IT time" >> - minimize the risk introduced to the system when releasing new >> forms/processes >> - minimize the risk introduced to the system when changing forms/processes >> - minimize training across the company to use the Request system >> - minimize the training across IT to fulfill requests >> - minimize license cost yet maximize existing investments >> - drive fulfillment across the enterprise in real-time >> - leverage open strategies for display >> - leverage open strategies for fulfillment >> - use the request management system from your mobile - without buying more >> tools >> >> the list goes on... >> >> Also - throw in Kinetic Request won the award for "Most innovative product >> at WWRUG" and then followed it up with "Best support" in the following year. >> >> So -- propose that to your boss -- one tool vs (my list). A wise manager >> would look into their options. >> >> Unwise managers bury their head in poor policy. >> >> We have: >> The best product >> The most open product >> The best licensing >> The best price >> The best support >> >> What else would you want? >> >> (Now - back to March Madness) >> >> -John >> >> >> On Fri, Mar 16, 2012 at 6:07 PM, patrick zandi <[email protected]> wrote: >> ** KSR is indeed good, but client does not want another product. >> Which is to our benefit cause work is work... >> but I digress .. back to anyone find a little easier method, then just >> creating carpel tunnel, >> >> On Fri, Mar 16, 2012 at 6:52 PM, Rick Sharp <[email protected]> wrote: >> ** >> I am not employed by Kinetic...but I will say that KSR is more flexible then >> SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and >> forethought, you will have a sustainable solution. >> >> As they say Patrick-"pay for it now, or pay for it later" >> >> Shareable with some op cos: yes >> >> Future: don't ponder, act smartly--KSR >> >> Short Term solution: control the change until.... >> Sent via BlackBerry by AT&T >> From: patrick zandi <[email protected]> >> Sender: "Action Request System discussion list(ARSList)" >> <[email protected]> >> Date: Fri, 16 Mar 2012 16:32:48 -0400 >> To: <[email protected]> >> ReplyTo: [email protected] >> Subject: SRM -- just asking ---for the impossible. >> >> ** So you have Multi-tenecy and you have multiple companies.. >> and you have multiple requests... >> >> Boss says:: I need you to add a field to 4 or the 10 companies forms, and >> that should be easy right ? >> Remedy teams says...: see you in a month.. >> Why? you are now manipulating 800 SRM's AOT, PDT's.. >> >> Question: is there a management tool, that BMC has to allow a field to be >> created and mapped easily to many ? and do all the data manipulation, >> without a 12 min admin per: (none that we know of) >> >> Question: is there some other free tool out there that can do it? >> >> would not this be a good idea to have? >> >> Also:: the ability to make 1 SRM, AOT, PDT, Q&A and share it with SOME >> companies, not ALL companies.. Nope.. again.. Global only otherwise >> manually granular specific. >> Each has to be specific.. >> >> Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 >> SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we >> can adapt motto -- Where is that? again) >> >> not complaining, just wondering, pondering.. about future.. OF....SRM .. >> PLEASE.. >> >> I do not want to hear from Kinetic, I know, I know.. >> >> -- >> Patrick Zandi >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> >> -- >> Patrick Zandi >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> >> -- >> John Sundberg >> >> Kinetic Data, Inc. >> "Your Business. Your Process." >> Recipient of: >> WWRUG10 Best Customer Service/Support Award >> WWRUG09 Innovator of the Year Award >> >> 651-556-0930 I [email protected] >> www.kineticdata.com I community.kineticdata.com >> >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > -- > John Sundberg > > Kinetic Data, Inc. > "Your Business. Your Process." > Recipient of: > WWRUG10 Best Customer Service/Support Award > WWRUG09 Innovator of the Year Award > > 651-556-0930 I [email protected] > www.kineticdata.com I community.kineticdata.com > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
