Patrick,
You are right - nobody wants another tool. Heck, I don't want another tool. But thankfully - business can see past that restriction, or else, I am afraid - we would all be using Microsoft Excel to manage Incidents, Changes, CMDB, Word processing, etc... So - given the right info and education - business does see past the one tool approach. So - I would propose to your boss -- Instead of asking - "Would you like another tool?" Instead say: How would you like to: - minimize our changes to Remedy - simplify our future upgrades - build new forms and processes in "business time" not "IT time" - minimize the risk introduced to the system when releasing new forms/processes - minimize the risk introduced to the system when changing forms/processes - minimize training across the company to use the Request system - minimize the training across IT to fulfill requests - minimize license cost yet maximize existing investments - drive fulfillment across the enterprise in real-time - leverage open strategies for display - leverage open strategies for fulfillment - use the request management system from your mobile - without buying more tools the list goes on... Also - throw in Kinetic Request won the award for "Most innovative product at WWRUG" and then followed it up with "Best support" in the following year. So -- propose that to your boss -- one tool vs (my list). A wise manager would look into their options. Unwise managers bury their head in poor policy. We have: The best product The most open product The best licensing The best price The best support What else would you want? (Now - back to March Madness) -John On Fri, Mar 16, 2012 at 6:07 PM, patrick zandi <remedy...@gmail.com> wrote: > ** KSR is indeed good, but client does not want another product. > Which is to our benefit cause work is work... > but I digress .. back to anyone find a little easier method, then just > creating carpel tunnel, > > On Fri, Mar 16, 2012 at 6:52 PM, Rick Sharp <rickshar...@yahoo.com> wrote: > >> ** ** >> I am not employed by Kinetic...but I will say that KSR is more flexible >> then SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and >> forethought, you will have a sustainable solution. >> >> As they say Patrick-"pay for it now, or pay for it later" >> >> Shareable with some op cos: yes >> >> Future: don't ponder, act smartly--KSR >> >> Short Term solution: control the change until.... >> Sent via BlackBerry by AT&T >> ------------------------------ >> *From: * patrick zandi <remedy...@gmail.com> >> *Sender: * "Action Request System discussion list(ARSList)" < >> arslist@ARSLIST.ORG> >> *Date: *Fri, 16 Mar 2012 16:32:48 -0400 >> *To: *<arslist@ARSLIST.ORG> >> *ReplyTo: * arslist@ARSLIST.ORG >> *Subject: *SRM -- just asking ---for the impossible. >> >> ** So you have Multi-tenecy and you have multiple companies.. >> and you have multiple requests... >> >> Boss says:: I need you to add a field to 4 or the 10 companies forms, and >> that should be easy right ? >> Remedy teams says...: see you in a month.. >> Why? you are now manipulating 800 SRM's AOT, PDT's.. >> >> Question: is there a management tool, that BMC has to allow a field to be >> created and mapped easily to many ? and do all the data manipulation, >> without a 12 min admin per: (none that we know of) >> >> Question: is there some other free tool out there that can do it? >> >> would not this be a good idea to have? >> >> Also:: the ability to make 1 SRM, AOT, PDT, Q&A and share it with SOME >> companies, not ALL companies.. Nope.. again.. Global only otherwise >> manually granular specific. >> Each has to be specific.. >> >> Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 >> SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but >> we can adapt motto -- Where is that? again) >> >> not complaining, just wondering, pondering.. about future.. OF....SRM .. >> PLEASE.. >> >> I do not want to hear from Kinetic, I know, I know.. >> >> -- >> Patrick Zandi >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *Recipient of: **WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
